1. FACILITATOR NOTES THEORY:
The Hearts and Minds safety program was developed by Shell 2002, after years of co-operation with leading universities in Leiden, Manchester and Aberdeen. The program is being successfully applied in different industries around the world.
The Hearts and Minds Toolkit assists in creating and maintaining change in the organisational safety culture by involving all staff in managing Health, Safety and Environment.
All the tools can be used in short sessions as well as parts of longer workshops.
In order to make the workshop materials attractive and fun to use, a lot of attention has been given to the design and colours.
The complete Toolkit as well as separate brochures can be ordered via:
The Energy institute:
All the profits are devoted to further development and updating of the tools as well as on HSSE related academic research.

2. Improving Supervision
Sample Presentation

3. Improving Supervision
WHAT?
A simple tool that helps to identify non-technical problems in supervision and
suggests ways to manage them
WHY?
Good supervision can prevent incidents from happening
HOW?
By improving Supervisors’ non-technical skills

4. What makes a good Supervisor?
A good supervisor is excellent (Super) at performing the job, in a safe way and has a foresight (Vision) to manage unexpected events.

5. HSE Performance over time
Technology
and standards
Behaviour
Visible leadership / personal accountability
Shared purpose & belief
Aligned performance commitment & external view
HSE delivers business value
HSE
Management
Systems
Engineering improvements
Hardware improvements
Safety emphasis
E&H Compliance
Improved
culture
Integrated HSE-MS
Reporting
Assurance
Competence
Risk Management
Incident rate
Time

6. The Plan – Do – Review – Feedback process

7. Team Leadership Involve the team Ask for current issues and new ideas
Be a role model
Give feedback
Admit to errors
Concentrate on the problem not a person
Concentrate on common goals
Discuss the differences

8. Motivation and Trust
Provide freedom to work and experiment (within the approved safety regulations)
Encourage good performance
Show concern
Be consistent

9. Job Planning Plan-Do-Review-and-Feedback Be prepared for rule breaking
Be proactive
Always have a “Plan B”

10. Responding to Technical Problems
Be proactive
Use problems for coaching
Coach your team on how to recognise the problems
Choose your moment to step in

11. Action, Evaluation, Improvement Do It and Review It
Monitor the performance
Do NOT compromise on safety
Search for solutions that maintain and improve safety and production levels
Ask for comments
EVALUATION AND IMPROVEMENT
Ask your team:
How did it go?
What needs to be improved?
How are we going to improve it?

12. Identifying the appropriate leadership style for your crew
Motivation
HIGH
LOW
Teaching
Telling
Participating
Delegating
Crew Competence
LOW
HIGH

13. Full version of this presentation is available to Hearts and Minds customers. Full Hearts & Minds presentations include facilitator notes, extra theory, slides and workshops If you would like to purchase the Improving Supervision brochure, please visit