1. Date: 11 July 2018
Taxi Reform Meeting

2. The Key Principle is that the Program is a Voluntary
Program. Participation is the choice of the
Individual owner.
Platform for the taxi Industry to participate in a meaningful manner in a manner that they are comfortable
The design of the Program is to improve their business at a pace at which they are comfortable
The overall improvement of service delivery to the commuter, hence a sustainable business
Allow for the continued development
of operations, progressing towards a scheduled
service at the pace at which the operator is comfortable

3. Ownership The Municipality The Industry
Ownership, Delivery, compliance, Consultation, Drive and Delivery Lies with the Industry
Set up, Governance, Regulatory and Support Systems lies with the Municipality
Moja Cruise
Service Delivery

4. Objectives Improved reliability of public transport service
Improved safety of public transport passengers & other road users
Driver development & empowerment
Empowerment of all levels of minibus taxi operations
Improved information for better planning moving forward

5. The Plan Progression to Formal Contracts
Fully detailed formal Contracts
T & C’s (Subsidies)
Introduction of Formal contracts
T & C’s (Limited Subsidies)
Increasing Formalisation of Contracts
Progression to Formal Contracts
The Plan
Increased level of service specifications details and
T & C’s (Limited Subsidies)
Rudimentary rules and T & C’s (voluntary participation, Minor changes to business as usual)
No Contracts
Time
Voluntary Incentives program for improved service
Formslised routes and service in peaks
Scheduled all day service
Business as Usual
Evening Cruise Introduced

6. Service Types Metro Rail Go! Durban Demand Subsidized Services
Feeders
Moja Cruise
Active Mobility
Capacity

7. Service Types Moja Cruise Implementation Planned Incentives Program
Other Programs
Regions
Associations
Owners
Drivers
Airport Cruise
Evening Cruise
Feeders
etc

8. The Better Connection Regions
The structure of the data base allows for connectivity between all components
Allows for ability to communicate with all participants
Information flow is seamless between a multitude work streams
Information can be aggregated and disaggregated
Ownership and responsibilities can be clearly understood or implemented
Associations
Owners
Driver
Route
Vehicle
Tracking Device

9. Architecture Driver Logon Vehicle Info Monitoring info Banking
KPI/Analytics
Payment File

10. Industry Process Regional Engagement and Documentation
Vehicle Setup, Driver and owner Induction
Regional Workshop
Capture Documentation
Vetting of COR and COF for 100 vehicles
25 x Vehicle Setup, Driver and owner Induction (3)
Receive documents from the Regions
Planning and Scheduling
25 x Vehicle Setup, Driver and owner Induction (1)
25 x Vehicle Setup, Driver and owner Induction (4)
Vetting of Documents
25 x Vehicle Setup, Driver and owner Induction (2)
Repeated 5 times
Establishment of NPO
South 2 
Durban West 
Greater North
Durban Central
South 1 
Setting Business
Regional Workshop

12. Vehicle Look Vehicles Log book COR/COF Operating license Insurance
Tracker Certificate
Service history
Capacity 14-22
Model
Vehicle Look

13. Implementation of Program
Detailed Preparation for Implementation Present – April 2018
Pilot Phase
500 veh
May 2018 – October 2018
Review
November 2018
Full Roll Out 2500 veh
2019
Full Roll Out 2000 veh
2020

14. Showing Courage and Determination
Meaning of Valiant
Regional Chairs, Khaliva, Nzuza, Duma, Mkhize, Mthetwa