1. ADMINISTRATIVE OFFICE MANAGEMENT
Chapter 4
Emerging Elements Impacting Administrative Management Practices

2. WORKPLACE TRENDS New Technology
New Managerial Approaches with a Diverse Work Force
Pages 84-85

3. The Look of Current Organizations

4. Alternatives to the Traditional Pyramid Organization
Cluster
Inverted Pyramid
Hourglass
Wagon Wheel
Virtual
Pages 92-95

5. Change Management Leadership development Marketing and sales abilities
Communication skills
Pages 94-95

6. Six Phases Workers Experience When Dealing with Change
Anticipation
Confrontation
Realization
Depression
Acceptance
Enlightenment
Page 96

7. Alternative Work Styles
Pages

8. Flexible Work Arrangements
Flextime workday
Compressed workweek
Job sharing
Telecommuting
Pages

9. Now You Know Everything There is to Know About:
Emerging Elements Impacting Administrative Management Practices