1. Public Servant Presented by Marc Hamlin, Brazos County District Clerk
February 8, 2017

4. Basic Set up of a Clerk’s Office
Traditional Thinking
Basic Set up of a Clerk’s Office
Chief Deputy
District/County Clerk
Deputy
Clerks

5. Puzzle Pieces Not Fitting
Customer Service
1) Front Counter
2) Telephone
Personnel Problems
1) Employee Supervision
2) Supervisor Help
Courts
1) Looking for Files
2) Complaints

6. Before F r o n t
Customer Area
C o u n t e r

7. After F r o n t
Customer Area
C o u n t e r

9. Putting the Pieces Together
Creating New Supervisor Positions
 Eliminate Chief Deputy Position
 Area Supervisors
Establishing a New Filing System
 Time Savings
 County Savings
Consolidating Positions
 Redistribute Job Duties
 Eliminate Three Positions
Court Liaison

10. District/County Clerk
New Concept
District/County Clerk
Area Supervisor
Area Supervisor
Area Supervisor
Area Supervisor
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks
Deputy
Clerks

11. Central Filing Area OR Employees Filing Time Savings File Requests
Records Retention OR

13. Benefits Increased Productivity Decreased Misfiling
Less Personnel Problems
Better Court Relations
Less Complaints
Documents & File Access

15. Article written by Phil Rosenberg, The HR Doctor
Article written by Phil Rosenberg, The HR Doctor. Published in NACo County News, Vol. 41, No. 19, October 5, 2009.