2. The e-government and the OPAC
Transformation of the service delivery model
Reform aiming at placing the citizens and the business within the focus of the administration
Birth
Retirement
School
Citizen
Economy
Work
Children
Finance
Health
Health
State
Employment
Marriage
Army
State
Security
Education
Citizen 2

3. Legal grounds of the transformation - LEG
One-time submission and multi-usage of data:
The administrative bodies, cannot require from the citizens and the organisations to resubmit or prove data already available. They are obliged to collect them ex officio from the primary data administrator.
Official notification
Automatic release
Obligations after notification 3

4. E-governance framework
CENTRAL ADMINISTRATION
LOCAL ADMINISTRATION
CITIZENS
NATIONAL PORTAL
SINGLE DATA EXCHANGE ENVIRONMENT
BUSINESS
ORGANISATIONS, DELIVERING PUBLIC SERVICES
PERSONS, PERFORMING PUBLIC FUNCTIONS 4

5. Projects under the OPAC
“Elaboration of e-payments environment in the process of electronic administrative service delivery”
Total budget of the project: BGN
Beneficiary: MSAAR 5

6. Projects under the OPAC (2)
“Creation of a modern and unified vision of the Bulgarian state administration in the context of the membership of Bulgaria in the EU”
Total budget of the project: BGN
Beneficiary: MSAAR
Main objectives:
Defining of the corporate identity standards of the state administration of Bulgaria and elaborating a manual for their implementation
Making the existing Internet portals and web sites compliant with the corporate identity standards and standards for accessibility of information to people with impaired eyesight and to citizens of the European Union, who do not speak Bulgarian language 6

7. Projects under the OPAC (3)
“Development of the electronic administrative service delivery”
Total budget of the project: BGN
Beneficiaries: MTITC 7

8. Projects under the OPAC (4)
Main objectives:
Improved and simplified legislation 1. TR @
ID Reg
VhR
N37 2. @ @
Improvement of the legal basis for delivering administrative services electronically
Ensuring electronic start-up of the administrative service delivery
Reference architectures for central and local administration
Improving the processes of administrative delivery of e-services
Establishing the necessary conditions for integrated electronic administrative service delivery
Strengthening the capacity for implementation of the e-governance policy
TR – trade register
VhR – vehicle register in MoI
ID Reg – ID register – (ГРАО) 3.
Reference architectures 8

9. Projects under the OPAC (5)
Expected results:
Legal basis for delivering administrative services electronically amended and supplemented
Data and services, delivered by the primary administrators, defined and entered into the e-government registries
Primary and complex e-services entered into the e-government registries
Interconnections among the base governmental registers and up to 100 administrative e-services introduced
Reference architectures for central and local administration and standards for administrative e-services established 9

10. Projects under the OPAC (6)
“Better administrative service delivery to the customers through further development of the central e-government systems”
Total budget of the project: BGN
Beneficiary: MTITC 10

11. Projects under the OPAC (7)
Main objectives:
Promotion of e-government
Decreasing administrative costs
Development of the central e-governance systems
Administrative delivery of e-services
Interoperability and integration at European level
Promotion of e-government and strengthening the confidence of the citizens and the business
Decreasing the administrative costs for data exchange and interoperability of the administrative systems;
Development of the central e-governance systems
Improving the processes for administrative delivery of e-services
Improving the interoperability and creating conditions for integration at European level 11

12. Projects under the OPAC (8)
Expected results:
Registry for electronic identity of the users and basic infrastructural e-services created
Centralised system for monitoring and information security management and interoperability created
Portal for e-governance, providing information through different communication channels improved
Centralised system for management of the communication and hardware infrastructure created
Unified requirements to the centres for storage of sensitive information elaborated
Central document flow system introduced and minimum 5 administrations integrated 12

13. ESF Learning Network Project
Network Project “Meeting the challenge – how to effectively support public administration reform through ESF funds”
Financed by the European Commission
Partners in the Network: Poland, Bulgaria, Romania, Greece, Lithuania, Czech Republic
Bulgaria: Working group on e-government: 3 areas of interest 13

14. ESF Learning Network Project
Main activities of the WG on e-government:
A study of good practices in three areas of interest
Two international workshops in Bulgaria
Study visits on the spot in three EU Member States
A Guideline on the transfer of studied good practices
Knowledge and information management within and between administrations
ITALO (Telematic interchange between administrations), Spain
Single point for business e-services
HoReCa1 (One-stop-shop for hotel, restaurant, café licenses) in the Netherlands
eAMA (Agricultural eServices for farmers and business) in Austria
Electronic Identification
eRecognition (e-identity, authentication & authorization solution for businesses and authorities) in the Netherlands
Citizen eID Card and Mobile Phone Signature in Austria 14

15. THANK YOU FOR YOUR ATTENTION!
CONTACTS: Managing Authority of OPAC
Ministry of Finance Operational Programme Administrative Capacity Directorate
Sofia 1040, 102 Rakovski Str. Tel.: Fax: 15