1. Postpaid Documentation & Verification Process

2. Connection Category - Individual Owned Individual Paid
1 Photograph (Passport Size)
Duly Filled CAF
Tariff sheet
Address Proof
Photo ID Proof
Pan Card / Form 60
Employment Proof – ID card with a Test Mail from their official address or Salary slip
All the documents need to be self attested by customers

3. AS per TERM Mumbai & all operators
List Of POI & POA
Sr. No
Document
Docs Valid (AS per DOT)
Remarks
AS per TERM Mumbai & all operators
Docs Valid (AS per DOT ) 1
Valid Passport with photo & address
POI & POA
With customer address and photograph 
yes 2
Arms License with photo & address and if not expired
With customer address and photograph   3
Defence Personnel – Armed Forces: Dependent’s Card valid for spouse / parents / children with Address.
Can also be taken as POA if address is also mentioned on this. 4
Election Commission Voter’s ID Card
With customer address and photograph  
Yes 5
Defence Personnel – Armed Forces ;Certificate from (Group A-commissioned officers letterhead) Competent Unit Authority
Certificate from Competent Unit Authority mandatory as per Annexure B( Photocopy can be accepted ) 6
Certificate from Gram Panchayat with photo
Xerox copy of certificate to be accepted as per Annexure A. 7
Unregistered Lease and License Agreement on Rs.100/- Stamp paper along with Police Verification Letter Certificate duly stamped and signed with Photogrpah
POA

4. AS per TERM Mumbai & all operator
List Of POI & POA
Sr.No
Document
Docs Valid (AS per DOT)
Remarks
AS per TERM Mumbai & all operator
Docs Valid (AS per DOT ) 8
Post Office Passbook with stamped photograph of the applicant
POI & POA
With customer address and photograph and stamp of the Postoffice.
Yes 9
Defence Personnel – Armed Forces :Canteen Card with photo & address.
Can also be taken as POA if address is also mentioned on this.
yes 10
Income Tax PAN
POI 11
Landline Bill(not more than 3 months old)-(MTNL,BSNL,TATA,RELIANCE,AIRTEL)
POA
Bill should be in customer’s name for latest bill cycle (if bill is in the name of applicant’s Father/Mother/Spouse then the applicant's POI to be matched to establish relationship with that person. Bills only upt o last 3 months to be considered valid inc 12
Electricity Bill of State company (not older than last 3 months) 13
Rent  / Lease & License/ Sales Agreement - Registered
Only with Local Police Verification Certificate on Rs.100/- Stamp Paper notarised. Sale deed older than 6 months supporting proof required 14
Nationalized bank photo bank passbook as per the list only
banks.The bank pass book entry Only as per valid list of should have updated with last month entry with in a period of 90 days.

5. Idea - Customer Life Cycle
New Customer
New Acquisition
Service Provisioning
Welcome Visit
Welcome Process
Welcome SMS
Welcome Call
1st Bill Call
Address Verification
Credit Verification
Segmentation
Documentation
Activation
Number Management

6. Post Paid – CV Check Reasons for Rejection
Outstanding in any old/linked account
Incomplete or Incorrect document submission
Reasons for Negative Verification
Address not found or Short Address
Customer not met
Refused to show documents
Sim card not received
Third Party User Case
Customer is a Student or no income source
Customer has expired
Low Profile
Grey Area

7. Welcome Call OBJECTIVE OF THE WELCOME CALL
To confirm/ update name, billing address, landmark, Pin Code, Landline number, address, date of birth, bill plan,
To educate the customer about his
- Bill plan, rentals, bill cycle, bill delivery date.
- Payment procedure & Payment Options, explanation of using handset (how to make a call, send sms, fax/data services – if customer wants),
- Roaming Info – Rentals required and process to activate, Explanation of Self Care & E-bill.
To cross sell Standing Instructions & Electronic Clearing System payment modes

8. Billing - Modes of Payment
Cash
Cheque / Demand Draft
Credit Card /Debit Credit
ECS – Auto debit to Bank Account
Standing Instructions
Payment through IVR
Idea Portal
Bank Portals

9. Billing Cycle Activity
Chart from Billing Period to Permanent Disconnection
Billing Period
Bill Generation
Zonal Delivery
Bill Dispatch
Bill Delivery
Bill Due Date
Temporary Disconnection
Permanent Disconnection
 30 Days
Day 1
3rd Day from the Bill Generation Day
5th Day from the Bill Generation Day
7th Day from the Bill Generation Day
18th Day from the Bill Generation Day
32nd Day from the Bill Generation Day
90th Day from the Bill Generation Day

10. Thank You