1. Partnering for Success
Mutare/Avaya Solutions Overview for Rocky Mountain Avaya User Group August 8, 2007
Partnering for Success

2. Agenda 1. Mutare Background 2..Unified Communications
3. Business Continuity Solutions
4. Customized Solutions

3. Mutare Software 17 Year Developer of Integrated Voice Applications
Over 1,000 Applications
Premier Member of Avaya’s DeveloperConnection Program
Avaya / Lucent / Octel / VMX Heritage
Wide variety of Applications
Classic Integrated Voice Response
Employee Productivity (Unified Messaging)
Call Processing / Workflow
Strong International Presence
Reputation for Excellent Service and Support

4. Some Customers

5. Mutare Software Delivering Enterprise Communication Solutions
Unified Communications
Business Continuity
Specialized Solutions
This slide provides a visual synopsis of Mutare’s product focus. Simply put, Mutare offers software solutions in 3 major UCD segments. In Unified Communicatoins, we provide solutions that augment and enhance those provided by Avaya messaging platforms to enhance the user experience and bring real value to those customers who see and leverage on a daily basis the advantages of Unified Communications.
We also know that compliance issues and disaster recovery are prime topics in todays communicatoins discussions. That said, Mutare is a leader in providing softare solutions that keep businesses going and open and that work hand in hand with Avaya Modular Messaging to ensure that your customer always have access to mission critical servers and data.
Finally, we understand that not every business is alike and that competitive advantage is often less a function of following the leader but rather in leveraging the unique characteristics and strenghts of your customers enterprise. To that end, Mutare provides both applications consulting and design to meet the specific and unique needs of your customers business.
Lets take a look inside each of these silos of competency and see how mutare software can help you say yes to your customers and sell more Avaya UCD product
Customized, Vertical & Services Solutions
Automate Processes
Improve Service
Decrease Costs
Enhanced Messaging Solutions
Notification
Delivery
Escalation
Software Solutions to Keep Businesses OPEN!
Preparation
Communication
Migration

6. Mutare…Enhanced Voice Messaging
Unified Communications
Notify
Delivery
Escalation
EVM Demo
Under the heading of EVM or enhance voice messaging, Mutare provides a suite of solutions that help customers to better manage and execute on the messages that they receive
Enhanced Messaging Solutions
Notification
Delivery
Escalation

7. Unified Messaging - EVM
NOTIFY Sends notification of new messages (including Caller ID) to any address, digital phone, PDA, etc.
DELIVERY Copies Voice and Fax Messages to ANY inbox (Exchange, Lotus, GroupWise, etc.)
Notification Message
Length of message and name of sender.
Voice message
sent as attachment.

8. EVM Notify
Sends notification of new messages (including Caller ID) to any address, digital phone, PDA, etc.
Notification Message

9. Length of message and name of sender.
EVM Delivery
EVM Delivers Voice and Fax Messages to ANY in box (Exchange, Lotus, GroupWise, etc.)
Length of message and name of sender.
Voice message
sent as attachment.

10. Web Configuration EVM requires NO DESKTOP SOFTWARE INSTALLATION!
Delivery Setup
Notification Setup
Attachment Format

11. Mutare EVM Demo http://evm.mutare.com/demo
You can experience EVM notify and delivery first hand by going to the site above. Remember, if your customer likes EVM, they can be up and running in days not weeks or months.

12. Customize the Visual Look

13. EVM in an Avaya Enterprise
Octel® 200/300 Serenade
Octel® 250/350 Aria
Intuity™ AUDIX®
Avaya Modular Messaging
EVM Benefits
Unified messaging benefits…NOW!
No desktop software deployment
Common user experience across all Avaya messaging platforms
Facilitates migration from legacy to Modular Messaging environment, at a flexible pace, incl. server consolidation
Free migration to Modular Messaging
Added benefits in MM environment
Notify for ALL messages (vs. call answer)
Only uses 1 IMAP4 client
Works with ANY system
No desktop client
EVM

14. EVM EVM Benefits with MM EVM Enhances MM
Modular Messaging
EVM Enhances MM
No desktop software deployment
Subscriber choice – MM plug-in or EVM
User Interface is the Web
Works with ANY system
Leverages Mobile devices (Blackberry; Treo; Q)
Higher utilization of unified messaging with EVM
Overcomes limitations
Only uses 1 IMAP4 client (ideal in environments with over 2,500 subscribers)
Provides notification for ALL messages (vs. call answered messages only)
Customizable for specific user requirements
Centralized administration
EVM

15. Some Enhancements Delivery Can Be Deactivated Per User
Restrict Delivery (Many)
SQL Database And Centralized Admin
Back Up EVM Systems
Single Sign On
“Caller ID Name”
MM No User MM Password Needed – Super User Account
MM Automated Database Update – LDAP To MM
MM Automated Voice Message To Users When Installed

16. Blackberry ® Considerations
EVM Notify works with all Blackberry ® models.
EVM Delivery
BlackBerry® Enterprise Server software version 4.1 Service Pack 2
BlackBerry® Device Software 4.2 and later
BlackBerry® Pearl™ 8100 smartphone or BlackBerry® 8800 smartphone

17. Compelling Return for EVM
EVM applications enhance employee productivity… > 80% users report improved productivity!
They also provide an easy ROI …
With EVM notify, an employee can save minutes/day not having to check for new messages.
With EVM delivery, the average remote worker saves 15 minutes/day not having to listen to messages over the phone network.
That translates to over 20 saved minutes of phone time per person, per day. At $.05 per minute, this equals $1.00 per day.
EVM costs are typically under $15 / person.
BOTTOM LINE: EVM pays for itself and employees get the productivity enhancements!

18. Modular Messaging Architecture
EVM Server
W2003
Mutare App(s)
Existing Customer Infrastructure
Modular Messaging
EVM
SMTP Server
MAS
MSS
Web Server
Database Server
PBX

19. Requires Internet Messaging
Intuity Architecture
Application Server
W2K / W2003
Mutare App(s)
SMTP
Intuity™ AUDIX®
Database Server
Requires Internet Messaging
Web Server
PBX
Workstation

20. Message Escalation Message Escalation
Monitors selected mailboxes according to selected criteria and takes appropriate action when targeted conditions occur
Message over “x” hours old
Message in selected mailboxes
Message from selected person(s)
Actions can include:
Send
Copy message to another mailbox
Send text message
Place call
Raise the national security threat level
Help desk, call center applications
Alert!
Modular Messaging
EVM
MAS
MSS

21. Mutare Business Continuity Suite
Message Mirror
Incremental
Full
Message Archive
Migration Solutions
Emergency Event Notification
Business Continuity is one of the most important topics discussed today in both Technical and Business Unit meetings with Avaya personnel. This second pillar of competency for Mutare is one that is highlighted by three primary offers that provide for message and or system integrity, event notification and migrations solutions designed to protect investments in messaging and call processing applicatoins currently residing on legacy platforms.
Software Solutions to Keep Businesses OPEN!
Preparation
Communication
Migration

22. MM Enhancements – Message Mirror
Copies messages from System A to System B
Performs the delete function as well
Uses a database that maps a mailbox number on system A to system B (numbers can be different)
Mirror can be performed on selected mailboxes only (Executives, mobile workers, etc)
Multiple MAS systems can be backed up to a single MSS
Supports business continuity strategies
Modular Messaging Backup System
Modular Messaging System #1
EVM
MAS
MSS
Modular Messaging System #2
MAS
MSS
MAS
MSS

23. Incremental Message Backup
MM Enhancements - Message Mirror
Incremental Message Backup (LAN Backup Buddy)
Copies last xx hours of messages from primary MSS to EVM server
In event of primary system failure, the following would occur:
LAN backup is restored to MM backup system (this creates an image of the primary as of the date/time of the LAN backup.
Messages received since last backup, stored on EVM server are copied to MM backup system, creating a near-real-time copy of the primary MM system.
Modular Messaging Backup System
Modular Messaging System #1
EVM
MAS
MAS
MSS
MSS

24. Modular Messaging System #1
Message Archive
Copies messages from one or multiple MM systems to a repository on Client’s network
In addition, a SQL database is updated with details of each message (m/b #; date; time; etc)
Web Search tool provided to for messages retrieval
Used for compliance (SOX) archiving and retrieval
Financial & legal applications
We have just discussed message retention and the maintaining of system integrity in case of failure which are certainly topics that are of great importance to the technical buyer.
Conversely, Message Archive speaks to the business continutity officer or department head that is concerned with compliance and the integrity of the information that is encapsulated in the data bit.
Message Archive copies messages from one or multiple MM systems to a repository on Client’s network. With a SQL at their access, the database is updated with details of each message (m/b #; date; time; etc). A Web Search tool is also provided to for messages retrieval and is used for compliance (SOX) archiving and retrieval
Modular Messaging System #1
Client Server
EVM
MAS
MSS

25. Migration Services – Message Copy
Message Migration
“Silver Briefcase”
Avaya partnering with Mutare (Avaya DevConnect) to migrate voice messages from Octel 200/300, Octel 250/350 and INTUITY AUDIX servers to Modular Messaging
Octel® 200/300 Serenade
Avaya Modular Messaging
Step #1:
Prepare mailboxes on MM system (customer)
Step #2:
Prepare Legacy System
- Octel requires OctelAccess Server/LAN Card
- Intuity requires Internet Messaging/App Server
Step #3:
Customer Provides
Subscriber List
Step #4:
Resets passwords on Legacy system(s)
Step #5:
Copies messages retaining message status (private, urgent, timestamp, etc.)
Octel® 250/350 Aria
Intuity™ AUDIX®
Requirements:
200/ /350 - OAS & LAN Card; Recent Release
Loaner equipment for OA Server and LAN Card
Intuity – Internet Messaging feature

27. Mutare Software Solutions
Specialized Solutions
MM Password Reset
OCtel Forms
Message Archive
Inmate Inquiry
Many, Many
Call your Mutare District Manager for more info
Mutare’s third pillar of competency is really our heritage. For more than 16 years we have been providing customized solutions for customers that run on Avaya development platforms and or stand alone application servers. We have more that 1000 applications running in over a dozen countries and all are 100% referenceable.
We invite you to visit our website or contact your local Mutare District Manager to get more information regarding these custom and templatized solutions but for now, here are a few of our more popular apps.
Customized, Vertical & Services Solutions
Automate Processes
Improve Service
Decrease Costs

28. Password Reset Password Reset – MM, Intuity, Octel
Subscribers reset their own
Web-based
Uses network-based verification
Various levels of authentication can be included
Can unlock mailbox and create random password or allow user to create one
Send or report to admin
Password Reset is a great example of a templatized business application with a broadbased appeal.
Via a web interface, subscribers reset their own passwords which by the way are not limited to voice mailboxes. Security is of course of paramount importance so our password reset application utilizes Uses network-based verification and various levels of authentication can be included beyond the standard offer.
In addition, Password Reset can unlock mailboxes and create random password of allow user to create one as well as send s or reports to the local Admin
Modular Messaging
EVM
MAS
MSS

29. Application Migration - Forms
Voice Forms - Legacy
Voice forms allow callers to verbally respond to scripted prompts for later transcription.
Voice Forms – NEW
Some data fields can be input through caller DTMF input. These fields can be automatically written to the forms database.
Verbal responses can either be deposited in a voice mailbox, or sent to the transcription agent as an attachment.
Octel® 200/300 Serenade
Avaya Modular Messaging
Octel® 250/350 Aria
Messages
Forms Application
Intuity™ AUDIX®
Application Server
Mutare knows the trust that customers have placed in Avaya call processing apps. With the sunset of Avaya’s legacy platforms, Mutare has become aware of some popular apps that wil not be transitioned to the new platform. With that in mind, Mutare has deveoped a host of legacy replacement apps that will help to ensure that migrations to a next generation server doesn’t mean changing the way in which you do business.
Some responses can automatically be input into database
Other responses can be transcribed by an agent into the database
Forms Database

30. Product Recap Powerful Message Management Tools…….EVM
EVM is a powerful add-on for MM
EVM can ease the transition from legacy to MM
EVM works with all Avaya Messaging Platforms (Octel, Intuity, MM)
Business Continuity/Migration Services
Mutare can help with moving messages and legacy applications
Mutare helps remove roadblocks associated with migrating
Emergency/Event Notification
Part of Disaster Preparedness plan
Daily usage provides for ROI
Vertical Market and New Custom Solutions
Mutare delivers cost saving, productivity enhancing custom solutions which improve customer service, increase revenues, retain happy employees
Perfect add-ons for MM and MM/OCtel Transitions
In summary, Mutare’s software solutions address three key market segments that are extremely important and topical for your customers. Whether there is a need for software that enhances the user’s experience associate with Modular Messaging, applications that address compliance or continuity issues or there is a need for a strategic development partner who can flexibly address the needs of the customer with custom solutions, Mutare is a partner that can help you sell more while overdelivering on customer expectations.

31. Q A
&
Contact Information:
Linda Collins