1. Tarrant County 9-1-1 District Tarrant County 9-1-1 District Office
PSAP Managers Meeting
Friday, July 15, 2011
9:00 a.m. to 11:00 a.m.
Tarrant County District Office
Training Room
2600 Airport Freeway
Fort Worth, Texas

2. AGENDA 1. Welcome, Opening Remarks – Wanda McCarley 2. On Time Drawing
Public Education Update/Q & A – Alisa Simmons
Education for Special Needs Populations – Jhonnie Ortiz
5. Wireless Update – Bill Horne
House Bill 3823 and NCMEC – Patty Cross
7. Open Discussion
8. Grand Prize Drawing

3. NENA 2008 Breakout Session Template

4. NENA 2008 Breakout Session Template
Educating Persons With Disabilities

5. NENA 2008 Breakout Session Template
Panel
Alisa Simmons – Moderator
Tarrant County District
Jhonnie Ortiz
Fort Worth Police Communications

6. NENA 2008 Breakout Session Template
Jhonnie Ortiz
Fort Worth, TX Police Communications
Public Safety Communications Manager

7. Introduction and Goals
NENA 2008 Breakout Session Template
Introduction and Goals
The MHMR Community is a diverse and vast population. The class educates and stresses the importance of 9-1-1
Classes of 10 students attend a 1 hour class each week for 8 weeks
Goals are to illustrate how to recognize
emergencies, what information
is needed, and how to dial 9-1-1

8. Classes for students are divided into eight sections
NENA 2008 Breakout Session Template
Classes for students are divided into eight sections
Each section is a 1 hour class due to attention span of students and volume of material covered
Depending on level of students, some sections may be covered quickly while others take more time. This program is fluid enough to make allowances for both
Time is built into class for coloring and other crafts to cut down on distractions during lesson time
It is recommended that class size be small to allow for personal attention to students. Depending on level, no more then 10 students per class

9. NENA 2008 Breakout Session Template
Eight Phases of Class
How to call 9-1-1
When to call 9-1-1
What information you need when calling 9-1-1
Staying calm
Different types of emergencies:
Medical
Fire
Police
Different agencies that respond to
different emergencies
Review all material
Graduation

10. NENA 2008 Breakout Session Template
Phase 1
Introduce Facilitator to students and discuss the students past experiences during emergencies
Introduce Red E. Fox & watch 18 minute movie “The Great Adventure”
Learn to dial with a book and practice phone
Distribute stickers & provide students with a stuffed Red E. Fox animal

11. NENA 2008 Breakout Session Template
Phase 2
Tour of a Police Communications Center. This will demonstrate the process to the students of how calls are answered, dispatched, and how help will arrive
A gift will be provided on this day to help students remember the process

12. NENA 2008 Breakout Session Template
Phase 3
What is 9-1-1? (review from previous weeks)
Who will come when you call 9-1-1? (Police, Fire, and/or Ambulance)
Discuss the importance of
calling only in an
emergency
Provide a game & souvenir
to reflect the lesson of the day

13. NENA 2008 Breakout Session Template
Phase 4
Review from previous weeks
Quiz show
Bingo game
Coloring/Activity books and other education material (provided by the Tarrant County District) to reflect on lessons learned during past three week classes

14. NENA 2008 Breakout Session Template
Phase 5
Read Tattootles: Calling book
Practice on phones dialing 9-1-1
Memory game
Reward for the days lessons

15. NENA 2008 Breakout Session Template
Phase 6
Fill out cards for each student including information needed when calling 9-1-1
Name
Phone number
Address
Discuss landmarks
Reward for the days lesson

16. NENA 2008 Breakout Session Template
Phase 7
Speak calmly when calling 9-1-1
Don’t hang up until instructed
Review
Reward for the class conclusion

17. NENA 2008 Breakout Session Template
Phase 8
Graduation - Police, Fire, Helicopter, Mounted & Ambulance units will be on site for students to view and explore, Media also cover the event
Certificates, rewards, t-shirts and gifts given by Instructors and Officers in uniform to students congratulating students on completion of program
Red E Fox/Cell Phone Sally on hand to take pictures with students
Refreshments

18. NENA 2008 Breakout Session Template
Games
Bingo - Large pictures illustrate emergencies
Quiz show - Poster size pictures of a Police car, Fire engine, and Ambulance will be on wall. Students will draw a card and go to the picture of which authority will be able to help the situation
Memory - Matching pictures will be printed on one side of a card. Students will take turns turning 2 cards over at a time until a match is made

19. NENA 2008 Breakout Session Template
QUESTIONS?!

20. NENA 2008 Breakout Session Template
For More Information
Alisa Simmons
Public Marketing Manager
Tarrant County District
Jhonnie Ortiz

21. NENA 2008 Breakout Session Template

22. WIRELESS UPDATE
Bill Horne

23. OUTLINE 1. 9-1-1 Call Trends 2. Wireless Accuracy
9-1-1 Calls From International Cell Phones

24. 9-1-1 Call Trends
Can you find the trend in the next 2 slides?

25. 9-1-1 WIRELESS CALLS AS A PERCENTAGE OF TOTAL CALLS% % % % % % % % % %

26. 2011 WIRELESS CALLS AS A PERCENTAGE OF TOTAL CALLS
Jan 79.44%
Feb 80.18%
Mar 80.87%
Apr %
May 82.09%
Jun 82.79%

27. 2011 WIRELESS CALLS AS A PERCENTAGE OF TOTAL CALLS
What’s going on here?

28. 9-1-1 CALLS ANY PSAP AT ANY HOUR
Of every 10 calls
2 from landline phones
1 residential
1 business
8 from wireless phones
7 from regular wireless
1 from NSI wireless

29. 9-1-1 Call Trends - Summary
Not a fad
Significant national trend
Will not be reversed
Will approach 90% wireless in the future
Should affect your plans for training new call takers
Don’t forget WALDO training is available

30. Wireless Accuracy Review FCC accuracy requirements
Discussion of FCC accuracy requirements
Review current accuracy results
What about the calls that failed?

31. Wireless Accuracy
Who can recite the FCC requirements for wireless accuracy?

32. 9-1-1 FCC ACCURACY REQUIREMENTS
Phase 2 location accuracy requirements
Network Solution (ATTMO & T-MOBILE)
67% of calls within 100 meters
90% of calls within 300 meters
Handset Solution (METRO PCS, NEXTEL, SPRINT & VERIZON)
67% of calls within 50 meters
90% of calls within 150 meters

33. 9-1-1 FCC ACCURACY REQUIREMENTS
Do these accuracy requirements seem “too easy?”
67% is a passing grade?
James Bond and Jack on 24 make it look so easy!

34. CURRENT ACCURACY RESULTS
FCC requires 67% of calls within 50m – 100m
89% of calls passed
FCC requires 90% of calls within 150m – 300m
91% of calls passed

35. CURRENT ACCURACY RESULTS
What about the 9% that did not pass?
Why would calls fail?

36. CURRENT ACCURACY RESULTS
Why calls failed
WRLS – no location sent 59%
MOBL – no location sent 8%
Deviation greater than allowed 25%

37. Wireless Accuracy Summary
Locating a wireless caller is hard
Real life is NOT like the movies or TV
Locating a wireless caller works about 91% of the time
The 9% that fail will either not deliver location or deliver a bad location

38. 9-1-1 CALLS FROM INTERNATIONAL CELL PHONES
Does anyone recognize this song?

39. 9-1-1 CALLS FROM INTERNATIONAL CELL PHONES
It really is a small world!
Lots of folks from other countries are here on vacation, visiting relatives or conducting business
Everyone of them has a cell phone in their pocket
International roaming agreements assure that their cell phones will work here

40. 9-1-1 CALLS FROM INTERNATIONAL CELL PHONES
USA phone numbers are 10 digits
International phone numbers:
May be less than 10 digits
May be more than 10 digits
Even if they are 10 digits require a country code
If cut off you will NOT be able to call them back

41. 9-1-1 CALLS FROM INTERNATIONAL CELL PHONES - SUMMARY
Lots of foreign cell phones are around
Foreign cell phones will work here
Phone numbers of foreign cell phones will “look funny”
Difficult if not impossible to call them back

42. QUESTIONS?