1. Telco Field Services Starter Kit
TYPICAL CLIENT SIZE: 50+ field resources PROJECT TIMING: months
USE CASES: fibre install and service, cabling, RF antennae, base stations,
aircons, UPS, core infrastructure, client home installations
A workforce scheduling and field mobility platform, offering rapid deployment, and best practice processes to manage your Telecommunication related Field Services
Solution Overview
In order to stay competitive, Telecommunications
providers must rethink how best to service their
clients, by balancing the maintenance of legacy
copper and 2G/3G networks, with the provisioning
of new services like fibre-to-the-home (FTTH) as
well as next-generation RF and Wireless technologies.
The key business goal is a proactive approach to the management of field teams and project work, and the need for real time visibility of who’s doing what work, where and by when. When customers ask “when will be fibre be restored” the help-desk should have certainty on the “time of arrival for the technician” and “when service will be fully restored”.
Solution Benefits
Increase resource efficiency by over 10% which drives up profitability. Do more with less.
Reduced customer delays on outages and installs, and improved overall service levels
Reduce missed appointments through central management and shuffling of daily schedule
Improver SLA compliance as the system ensures that high priority (outage, emergency, repair) work is done ahead of low priority (maintenance) work
Travel optimisation through better sequencing of work, intelligent scheduling and route planning
Improve customer experiences with a right first time approach and proactive feedback on service
Business Benefits
Solution Components
Business Challenges
The Starter Kit provides the tools to Auto-Schedule, Auto-Dispatch to the right person, and Track field activities from start to finish. The Mobile App provides status updates, geo-location data and records valuable task and asset updates onsite.
Telco Network Services
Telco Network Upgrade Projects
Telco Client Installations
Telco Client Services, Upgrades
Telco New Service Provisioning
The Kit is built on the ClickSoftware™ platform, with value-added solution extensions from EOH. Components:
The complete scheduling solution on ClickSchedule™
The complete mobility solution on ClickMobile™
Product Licensing (based on total field resources)
Project Setup and Advisory services
Annual fee for Product Maintenance
Deployment and training services
Remote Solution Support services