1. Develop America's Airmen Today... for Tomorrow 1 59 LS/MSL WHMC CONTRACT EMPLOYEE RELATIONS

2. Develop America's Airmen Today... for Tomorrow 2 Disclaimer No two contract are alike The following is a general description of the characteristics that are shared by the majority of contracts at WHMC

3. Develop America's Airmen Today... for Tomorrow 3 The Environment Human Resources @ WHMC Military (MPF) Civilians (Civilian Personnel) Contractors (Contract Services) Whats the difference?

4. Develop America's Airmen Today... for Tomorrow 4 Definition Contract: Say what you are going to do Performance: Do what you said you would do Quality Assurance: Make sure it was done like you said

5. Develop America's Airmen Today... for Tomorrow 5 Roles Contracting Officer: Only a contracting officer can authorize anything outside the contracts terms Dont know the contracts terms? You are probably not authorized to do anything more than work with the individual Quality Assurance: Appointed by commander to report performance as compared to contract NOT authorized to divert from contract terms Needs feedback from you to be effective

6. Develop America's Airmen Today... for Tomorrow 6 QUIZ In our Groups manpower drill, we decided to require our nurse educators to pull call. Two of them are contractors. They need to pull call, too. True False It Depends

7. Develop America's Airmen Today... for Tomorrow 7 Not All Contracts Are Alike Personal Service Employee can be told what to do Nonpersonal Service Employer must tell employee what to do Individual Contract Me, Incorporated Why does it matter to anyone other than the supervisor or leader? It shouldnt

8. Develop America's Airmen Today... for Tomorrow 8 Its All About the Hours Contractor Math: More hours = More pay No work = No pay Any single FTE cannot work more than 40 hours per week FTE = space, not face Most contracts hours break down like this: 1920 hours = 48 forty hour weeks Takes away includes 10 unpaid holidays, 80 hours of unpaid leave, & 40 hours of unpaid family days Make Up hours are not in the contract Overtime hours are not in the contract

9. Develop America's Airmen Today... for Tomorrow 9 QUIZ Weve been busy today! Seems like everyones being discharged at 1600. We need to work overtime to get everything done. Contract nurses need to stay too. True False It Depends

10. Develop America's Airmen Today... for Tomorrow 10 QUIZ It snowed last night. The next shift will be 3 hours late. A contract employee volunteered to work the extra hours to cover. Great! We have a solution! True False It Depends

11. Develop America's Airmen Today... for Tomorrow 11 QUIZ It snowed last night. The next shift will be 3 hours late. A contract employee volunteered to work the extra hours to cover. Great! We have a solution! True False BONUS ( think about this one ): Base is on a two hour delay…contract employees are too….right?

12. Develop America's Airmen Today... for Tomorrow 12 QUIZ Overtime can be authorized by: Commander Flight Commander Nurse Manager Human Resources Civilian Personnel NCOIC General Young Quality Assurance Personnel Contracting Officer

13. Develop America's Airmen Today... for Tomorrow 13 Deficient Performance Scenario #1 Contractor does not seem to be able to send us qualified personnel Contract Services monitors recruitment efforts Could be grounds for termination Could be caused by the local market What should you do? Be patient

14. Develop America's Airmen Today... for Tomorrow 14 Deficient Performance Scenario #2 Contract employee is late, hostile, lazy, etc. Section chief should handle this Provide feedback to Quality Assurance Person If not easily resolved (one try), contact Contract Services What should you do? Be honest Document everything Bring Quality Assurance in early

15. Develop America's Airmen Today... for Tomorrow 15 Deficient Performance Scenario #3 Contract employee is technically inept, makes major mistakes, cannot do his/her job Contract employees should be trained already Section chief should handle this Provide feedback to Quality Assurance Person If not easily resolved, contact Contract Services What should you do? Be honest Document everything Bring Quality Assurance in early

16. Develop America's Airmen Today... for Tomorrow 16 QUIZ Contract employees need to be watched more closely than military or civil service. True False

17. Develop America's Airmen Today... for Tomorrow 17 QUIZ Contract employees are serving their country just like you are. True False

18. Develop America's Airmen Today... for Tomorrow 18 Contract Human Resource Management Inprocessing Start at Contract Services Accompanied by Quality Assurance Person Outprocessing At the end of contract term (even if renewed) CAC card expires at contract expiration Safety If a contractor is injured, report it to Wing Safety as if military or civilian Pay Scale Chatter Does it really matter?

19. Develop America's Airmen Today... for Tomorrow 19 Contract Human Resource Management Contract Terms ALWAYS Include: Security check Systems authorization Requirement to go to newcomer briefing Definitions of government provided stuff Contract Terms NEVER Include: An evolving job description Guarantee of a continued contract in the future A dictated HR program for any company A set wage for any individual

20. Develop America's Airmen Today... for Tomorrow 20 QUIZ True or False: Contract employees are NOT subject to Professional peer review BLITZ training ACLS, PALS, BLS, etc. Immunizations Fire drills Playing real for exercises Knowing all the stuff on the back of your ID badge

21. Develop America's Airmen Today... for Tomorrow 21 Contract Flexibility Contracts are living documents They are made to serve your needs If your needs change, the contract can change Avoid position evolution If the needs change, work with Contract Services to modify the contract Dont take advantage of a good contractor If they go the extra mile, dont demand that they go further

22. Develop America's Airmen Today... for Tomorrow 22 Contract Finances Contracts are living documents They are made to serve your needs If your needs change, the contract can change Contracts are financial transactions No dough, no show QAPs role in validating hours Prompt Payment Act Interest Penalties

23. Develop America's Airmen Today... for Tomorrow 23 59 LS/MSLE Questions?

24. Develop America's Airmen Today... for Tomorrow 24 59 MDW Service Contracts Civil Service EmployeeContract Employee Supervisor can authorize overtime There is no overtime* *Unless written in the contract Civilian Personnel must approve any moves Contracting Officer must approve any moves Supervisor counsels employees for bad performance Bad performance must be reported to Contracting Officer In-process/out-process through Civilian Personnel In-process/out-process through Contract Services Supervisor works any changes through Civilian Personnel Quality Assurance Personnel (QAP) works any changes through Contract Services Contract Employee Relationships: Comparison to Civilian Personnel