1. Feedback Mechanism By Franziska Fehr – Progressio Ireland

2. Feedback Mechanism Background Feedback vs complaints mechanism What for? Encourage and invite negative AND positive feedback Get reaction from supporters and public, as well as sector/ peers Offer direct point of contact in organisation Template/ Online Feedback

5. Feedback Mechanism Implementation Procedures Code Champion is contact person Feedback gets emailed to Code Champion Code Champion reviews feedback Consultation with director/ relevant member of staff/ creator of piece of communication Discussion of solution Code Champion to reply (always!) Bi-annual review of feedback and mechanism (which can also be fed back to Dóchas)

6. Feedback Mechanism Potential Challenges Suggestions Back up from management Cross-organisational understanding of code principles and importance of compliance Importance of procedure outline Always get back to initiator