1. Interpersonal Skills

2. Interpersonal Skills
These are related to communication skills, but are more specific about individual behaviors.
They also include respecting others.
Interpersonal skills enable people to work well with others to get a job done.

3. Interpersonal Skills Working with other people Supportive Encouraging
Giving and Receiving Constructive Criticism
Negotiation
Effective Listening
Valuing Others Opinions
Being able to Smile
Be Appreciative
Pay Attention to Others
Bring People together
Resolve Conflicts
Communicate Clearly
Humour
Empathy
Be Positive
Interpersonal skills are all about working with other people.
No matter how hard you work or how brilliant your ideas are if you lack good interpersonal skills your working life will suffer.

4. Behaviours There are four main types of behaviour;
Passive (submissive)
Aggressive
Assertive
Manipulative

5. (Gael Lindenfield, Assert yourself, Thornsons,1986)
Being Assertive
‘Being able to communicate clearly our needs, wants and feelings to other people, without abusing their rights as human beings’
(Gael Lindenfield, Assert yourself, Thornsons,1986)
Principle all people are equal, all humans have rights. Not all will agree what they want from a situation, or think what should happen hence negotiation is a key concept in assertiveness – where 2 or more people attempt to reach an agreement that acknowledges and respects rights and wishes of both themselves and others

6. Assertive Behaviours Verbal Non verbal
Making statements that are brief, clear and to the point
Distinguishing between fact and opinion
Making suggestions that are not weighted with advice
Finding out the thoughts, opinions and wants of others
Suggesting ways of compromising or getting around problems
Non verbal
Steady direct eye contact
Listening to the other person
Staying calm and in control
Relaxed posture
Upright posture
Involves you standing up for your own rights whilst not violating others. It involves expressing needs, wants, views feelings in a direct honest appropriate way. Based on the belief that you have needs to be met and so do other people. You have rights and so do other people. You have something to contribute and so do other people. Assertive behaviour does not necessarily mean getting what you want. The aim is to work towards satisfying the needs and wants of all parties involved in the situation.

7. Transactional Analysis
Transactional Analysis (or TA as it is often called) is a model of people and relationships that was developed during the 1960s by Dr. Eric Berne. It is based on two notions: first that we have three parts or 'ego-states' to our 'personality. The other assumption is that these converse with one another in 'transactions

8. Transactional Analysis
We each have internal models of parents, children and also adults, and we play these roles with one another in our relationships. We even do it with ourselves, in our internal conversations
Helps us to negotiate from an equal position!

9. Transactional Analysis