1. Quality Function Deployment for Designing a CourseBy
S. O. Duffuaa, U. Al-Turki and M. Hawsawi

2. Presentation Plan Introduction Literature review Paper objectives
Problem statement
Quality function deployment
Application of QFD for designing
statistics course
Conclusion and further research

3. Introduction
Academic programs are one of the main ingredient in quality of graduates
Programs are drastically affected by courses design
Courses design is essential element for building quality academic programs

4. Introduction Course design is usually made by intuition and experience
Courses delivery is based on experience and ad hoc consultation
Industry/employers are usually consulted in programs design, but rarely in course design
Students input is rarely thought in the process of course delivery
A need exist to systematize the process of course design and delivery

5. Literature
Literature will be confined to the design and delivery of basic statistics courses
Molinero advocates teaching philosophical and conceptual aspects of statistics to OR and MS students
Hogg, Khamis provide suggestions on how to teach a basic statistics course
Macnaughton outlines goals for an introductory course

6. Literature
QFD has been used in designing ME programs

7. Problem Statement
Experience has shown in our department that our students are having problems in understanding and retaining the basic probability and statistics concepts
The concepts in basic statistics are necessary for them to succeed in advance level courses
These concept are essential for their success as industrial engineers

8. Objectives
To enhance the design and delivery of a basic statistics course with the following aims:
To meet industrial needs for basic statistics
To improve students learning and aid them in retaining the probability and statistics concepts

9. Approach
Use the methodology of quality function deployment (QFD) to design and deliver this basic course
QFD is a planning technique that is born in Japan as a strategy for assuring that quality is built into new processes. It helps organization to take the voice of the customer and factor their wants and needs into organization product and process planning

10. Quality Function Deployment
QFD uses matrices to help organization satisfy customer requirements
The Most important matrix is the house of quality (HOQ) that consists of several sub-matrices
Other matrices are the process planning matrix and the design concept evaluation

11. External and Internal Customers
Employers/Organization are used as external customers to specify their needs
Students are used as external customers to determine delivery requirements
Faculty are used as designers for the course technical requirements

12. Customer requirements
The employers/organizations have identified the following topics are the most important to them:
Summarization of data
Estimation of parameters
Test of hypothesis
Distribution identification
Knowledge of statistics software

13. Students Technical Requirements
1. Knowledgeable and experienced faculty members.
2.  Communicate well and write excellent notes.
3. Faculty members who solve homework problems and examples.
4.     Small class size.
5. Textbook with simple language, clearly
organized, and contains many examples.
6.  Statistical package use.

14. Technical Requirements
The following requirements are identified to be of most importance by the faculty:
Syllabus
Student preparation
Faculty
Teaching methods
Class size

15. Table 1 levels of the syllabus
Table 1 levels of the syllabus
Sub-requirement
Level 1
Level 2
Level 3
Level 4
Level 5
1. Descriptive Statistics
Available
2. Basics of probability
3. Random Variables
4. Sampling Distribution
Not Available
5. Estimation
6. Test of Hypothesis
7. Statistical Package Use

16. Table 2 Levels of prerequisites
Sub-requirement
Level 1
Level 2
Level 3
1. Calculus
Available
Not Available
2.College Algebra

17. Table 3 levels of grade in prerequisites
Table 3 levels of grade in prerequisites
Sub-requirement
Level 1
Level 2
Level 3
Level 4
Average grade in Perquisites (G)
G>B
G=C
G < C
B  G and
G >C

18. Table 4 Faculty levels Levels Education Years of Experience
Communication Skills
Level 1
Ph.D
10 E
Level 2 VG
Level 3 G
Level 4
 5 and < 10
Level 5
Level 6
Level 7
< 5
Level 8
Level 9
Level 10
MS.
Level 11
Level 12
Level 13
Level 14
Level 15
Level 16
Level 17
Level 18
Level 19
Level 20

19. Table 5 Levels of teaching methods
Sub-requirement
Level 1
Level 2
Level 3
Level 4
Level 5
1. Clear Presentation
Available
2. Excellent Notes
3. Using of educational notes
Not Available
4. Relating Topics to Real Life
5. Solving Examples
6.Assigning Homework and Quizzes
7. Reporting Progress to Students

20. Table 6 Level of class size
Sub-requirement
Level 1
Level 2
Level 3
Level 4
1. Class Size (CS)
CS ≤ 20
20 <CS ≤ 30
30< CS ≤ 40
CS > 40

22. Design Concepts
A design concept is a selection of a level from the technical requirements to come up with a design that best satisfies companies and student’s requirements. As an example, a design concept can have a first level syllabus, second level student preparation, third level of pre-requisite, sixth level of faculty, first level of teaching method and a second level of class size.

23. Table 8 Course design concepts
Requirements
Design concepts 1 2 3 4 5 6 7 8 9 10
11 *
Syllabus level
Student preparation level
Prerequisite level
Faculty level
Teaching methods level
Class size level

24. Table 9 Design concepts evaluation

25. Conclusion and Further Research
QFD is an effective tool for designing and delivering courses.
It matches customer requirements with technical requirements.
The use of QFD provides a better understanding of the course design process.
The new course design is a balanced one.

26. Conclusion and Further Research
More work could be done to identify more design concepts for evaluation.
AHP or a more sophisticated evaluation process can be used to evaluate resulting design concepts.
An awareness program must be launched before applying QFD in process, product or service design.

27. Any Questions or Comments?
Thank you.
Any Questions or Comments?