1. Prince of Wales Hospital Patient Satisfaction Survey January – March 2014

2. (I) On Admission (Jan – Mar 2014)

3. (I) On Admission Jan – Mar 2014 (Mean Score) Information about admission 1.14 Waiting time for admission 0.97 210-2N/A Very Good GoodNeutral Poor Very Poor N/A

4. (II) Staying in Ward (Jan – Mar 2014)

5. (II) Staying in Ward Jan – Mar 2014 (Mean Score) Food supply 0.90 Linen supply 1.13 Ward environmental hygiene 1.31 Privacy protection 1.20 Attention to your special needs, e.g. interpretation service or religion-related arrangements 1.04 210-2N/A Very Good GoodNeutral Poor Very Poor N/A

6. (III) Clinical Service (Jan – Mar 2014)

7. (III) Clinical Service Jan – Mar 2014 (Mean Score) Effectiveness of treatment 1.30 Quality of nursing care 1.38 210-2N/A Very Good GoodNeutral Poor Very Poor N/A

8. (IV) Explanation & Communication (Jan – Mar 2014)

9. (IV) Explanation & Communication Jan – Mar 2014 (Mean Score) Explanation on clinical condition and treatment plan 1.33 Involvement in deciding treatment plan 1.22 Explanation on use of medication 1.30 Channels for feedback on hospital service 1.19 210-2N/A Very Good GoodNeutral Poor Very Poor N/A

10. (V) Staff Performance (Jan – Mar 2014)

11. (V) Staff Performance Jan – Mar 2014 (Mean Score) Staff attitude 1.46 Staff helpfulness 1.46 210-2N/A Very Good GoodNeutral Poor Very Poor N/A

12. (VI) On Discharge (Jan – Mar 2014)

13. (VI) On Discharge Jan – Mar 2014 (Mean Score) Information about discharge 1.24 Explanation on follow-up plan and post- discharge care 1.29 Waiting time for discharge 1.08 210-2N/A Very Good GoodNeutral Poor Very Poor N/A

14. (VII) Facilities / Ancillary Service (Jan – Mar 2014)

15. (VII) Facilities / Ancillary Service Jan – Mar 2014 (Mean Score) Signage and information counter 1.15 In-patient transportation 1.16 General hospital environment 1.21 Public toilet hygiene 1.02 Security 1.11 Payment process 1.10 210-2N/A Very Good GoodNeutral Poor Very Poor N/A

16. (VIII) Overall Impression (Jan – Mar 2014)

17. (VIII) Overall Impression Jan – Mar 2014 (Mean Score) Overall impression towards this hospital 8.25 1=worst, 10=best