1. Delivering Confidence and Quality
12/3/2018 7:52 PM
Delivering Confidence and Quality
Chantell Hodgson
Scheme Manager
UK NEQAS for Cellular Pathology Technique (CPT)
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Scheme Aims Fit for purpose Effective Equitable Efficient Teamwork
This has been our aims over the past couple of years to make the scheme better and more fit for purpose… and meet demands of the cellular pathology service and participants etc.

3. For 2015…this became evident form the CPT participant meeting in 2014 where innovation was discussed by most of the speakers and stood out
What has become evident over the past few years is the innovation in cellpath and the striving for excellence…whether this be by new ideas, more effective processes through sharing of best practice, or more effective equipment…which is achieving excellence through innovation

4. Delivering Confidence in Quality
Most if not all of us are going through laboratory accreditation, but how can we ensure that patients can have confidence in the quality of our / your service provision

5. Thought id look up to see if there was an image that would demonstrate this…google search brought this image up!
Super hero for quality!
Definition - a benevolent fictional character with superhuman powers, such as Superman
a type of heroic character possessing extraordinary talents, supernatural phenomena, or superhuman powers and is dedicated to a moral goal or protecting the public.

6. Delivering Confidence in Quality
Medical Laboratory accreditation (ISO 15189)
formal recognition
competence and integrity
organisations offering evaluation services
specific processes, activities or tasks
reliable credible and accurate manner
Accreditation delivers confidence and underpins the quality of results
UKAS provides accreditation to the internationally recognised standard ISO 15189:2012, Medical Laboratories – particular requirements for quality, competence to medical laboratories.
Formally recognised
Competence and integrity of organisations offering evaluation services
Accreditation is the formal recognition that an organisation is competent to perform specific processes, activities or tasks, in a reliable credible and accurate manner
Accreditation delivers confidence and underpins the quality of results.

7. Delivering Confidence in Quality
Proficiency Testing Scheme Provider accreditation (ISO/IEC 17043)
formal compliance
set of internationally-recognised requirement
planning and implementation of proficiency testing programs
specific processes, activities or tasks
Accreditation delivers confidence and underpins the quality of results
UKAS provides ISO/IEC accreditation to organisations providing Proficiency Testing Schemes (PT), who wish to demonstrate their competence through formal compliance with a set of internationally-recognised requirements for the planning and implementation of proficiency testing programs.
The purpose of proficiency testing is to assess performance of laboratories for their conduct of specific test, measurements or calibrations. Many laboratories operate in isolation from other laboratories and do not have on-going opportunities to compare their data with others. Without such opportunities there are risks that a laboratory’s data may have errors, biases or significant differences compared to similar laboratories.
Proficiency testing provides an opportunity to undertake such comparisons and to have an independent appraisal of the laboratory’s data compared to reference values (or other performance criteria) or to the performance of similar laboratories. The results from such participation provide laboratory managers with either a confirmation that the laboratory’s performance is satisfactory or an alert that investigation of potential problems within the laboratory is required.

8. Delivering Confidence in Quality
Q Quest for excellence U Understanding customers needs A Actions to achieve customer satisfaction L Leader in the field I Involving all people T Team spirit Y Yardstick to measure progress
If we are talking about quality, what are we looking at
All of these can either be applied to yourselves as organisations, or to us as a proficiency testing / EQA provider…read through list
For us as always its how we can help you to deliver that quality

9. Medical Laboratory accreditation (ISO 15189)
Q Quest for excellence
formal recognition
competence and integrity
organisations offering evaluation services
specific processes, activities or tasks
reliable credible and accurate manner
Medical Laboratory accreditation (ISO 15189)
Its about us being able to help you in your quest for excellence
For you to gain that formal recognition…gain 15189

10. U Understanding customer needs
Online Survey
All Participants
Issued in February
Closed March / April
This year changed the participant survey
Looked at the usual stuff around scheme contact, website, assessment process and CPT events
Because this is still important for service provision
This information will still be available to all participants on the website

11. U Understanding customer needs
2015 “amended” UK NEQAS for CPT Participant Survey
Looked at; scheme contact, website, assessment process and CPT events
This is still important for service provision
This year changed the participant survey
Looked at the usual stuff around scheme contact, website, assessment process and CPT events
Because this is still important for service provision
This information will still be available to all participants on the website
What was nice for us was that everything we wanted to go up, went up and vice versa!

12. U Understanding customer needs
Additional provision – to able to achieve that formal recognition
Repertoire – outside of UK NEQAS CPT schemes
Addition of tests / stains
Introduction of new modules
2016 wanted to gauge the changes and if we were understanding the customer needs
This is what going to feedback on…
This year changed the participant survey
Looked at the usual stuff around scheme contact, website, assessment process and CPT events
Because this is still important for service provision
This information will still be available to all participants on the website

13. U Understanding customer needs
Best methods
Images
Forum
Events
Control tissue
Expert advice
Evaluation (validation)
Repertoire
These are the items which were continuously repeated in responses from participants
discuss

14. A Actions to achieve customer satisfaction
We also asked similar questions around the muscle Histochemistry scheme

15. Immediately this confirmed as from before that unlike the neuro scheme we do need to include additional methods to the muscle Histochemistry and this is something we need to respond to as a scheme

17. We’ve been working closely with some of our specialist participants over the past few weeks to put something together
If anyone has already been pulled up on this by UKAS as part of ISO accreditation, more than happy to provide a copy of the proposal if you me.

18. A Actions to achieve customer satisfaction
Introduction of additional specialist stains in the muscle histochemistry scheme
ATP (ph 4.2, 4.5 and / or 9.4)
ACP (acid phosphatase)
SDH (succinate degydrogenase)
Phosphorylase
Fat Stain eg oil red O, sudan black
PAS +/-D
Proposed additions / changes implementation in April 2016 (run 102 / 103)
We also asked similar questions around the muscle Histochemistry scheme

19. A Actions to achieve customer satisfaction
In 2015 had the above response

20. A Actions to achieve customer satisfaction
In 2016…
Began in response to PP advice required from participants re low makes, new equipment, methodology etc

21. A Actions to achieve customer satisfaction
In 2016…
Began in response to PP advice required from participants re low makes, new equipment, methodology etc

22. In 2016…
Began in response to PP advice required from participants re low makes, new equipment, methodology etc
I see little need for this service

23. U Understanding customer needs
Best methods
Images
Forum
Events
Control tissue
Expert advice
Evaluation (validation)
Repertoire
Lets go back to the last 3 on the list

24. A Actions to achieve customer satisfaction
evaluation service for all participants
submit slides for evaluation which are not part of the run assessments
those having issues with staining
validating new methodology or equipment
Our team of expert assessors will score and comment on the submitted slides
Participants receive a report from UK NEQAS for CPT, which can be used as part of ISO in house validation

25. A Actions to achieve customer satisfaction
Currently no additional change for this service
From 1st April as part of annual subscription, participants are able to submit, free of charge, up to 8 slides per year
After this a charge of £50 will be made for a batch of up to 6 slides
Slides submitted for evaluation must be submitted with a copy of the Slide Evaluation form
available by following the link form the evaluation service page, and is also available in the Members area dropdown

27. A Actions to achieve customer satisfaction
Stained slides submitted, which are part of the UK NEQAS for CPT repertoire are assessed against established UK NEQAS for CPT staining criteria, and form part of your evaluation report.
For stained slides submitted, which are NOT part of the UK NEQAS for CPT repertoire, UK NEQAS for CPT will only provide confirmation that the employed staining method has been successful and the target has been identified.

28. U Understanding customer needs
Best methods
Images
Forum
Events
Control tissue
Expert advice
Evaluation (validation)
Repertoire
By using this service…last 3

29. U Understanding customer needs
2015 asked…
Collecting data from participants which will be available at every report which will include what stains, platforms methods etc people are using including the best methods and images, instantly available as the results are issued

30. U Understanding customer needs
2016 showed…
Another one of the things that came out of the survey was participant information
Discuss plus method input…

31. This includes information on platforms, what has scored the best mark, best kit antibody etc…this is coming!!

32. Delivering Confidence in Quality
Q Quest for excellence U Understanding customers needs A Actions to achieve customer satisfaction L Leader in the field I Involving all people T Team spirit Y Yardstick to measure progress
If we are talking about quality, what are we looking at
All of these can either be applied to yourselves as organisations, or to us as a proficiency testing / EQA provider…read through list
For us as always its how we can help you to deliver that quality

33. L Leader in the field
Discuss competitive market
Obtaining ISO etc

34. T Team Spirit
Sometimes I’m sure you do feel like you need a miracle

35. T Team Spirit
Or some time a space just to get on with what you need to do

36. T Team Spirit
But most of the time its all for one…

37. Maybe just need a super hero to help…maybe that’s us!

38. Y Yardstick to measure progress
Mention reports annual reports validation reports…all which can be fed back to UKAS

39. Delivering Confidence in Quality
Medical Laboratory accreditation (ISO 15189)
formal recognition
competence and integrity
organisations offering evaluation services
specific processes, activities or tasks
reliable credible and accurate manner
Accreditation delivers confidence and underpins the quality of results
Going back to the beginning, this is where you want to be and how you get there is up to you

40. Delivering Confidence in Quality
Proficiency Testing Scheme Provider accreditation (ISO/IEC 17043)
formal compliance
set of internationally-recognised requirement
planning and implementation of proficiency testing programs
specific processes, activities or tasks
Accreditation delivers confidence and underpins the quality of results
Say where we are with this

41. Delivering Confidence in Quality
Q Quest for excellence U Understanding customers needs A Actions to achieve customer satisfaction L Leader in the field I Involving all people T Team spirit Y Yardstick to measure progress
Having our own recognition means we can be that super hero
Definition - a benevolent fictional character with superhuman powers, such as Superman
a type of heroic character possessing extraordinary talents, supernatural phenomena, or superhuman powers and is dedicated to a moral goal or protecting the public.

42. After all we need to be at the top of our game to fend off any competitors…both you and us

43.
Providing worldwide external quality assessment and proficiency testing for all aspects of tissue diagnostics