1. SUBMISSION TITLE Uma Ravikanth Ankaraju & Technical Test Lead
Krishna Kishore Gumparthi & Senior Project Manager
Infosys Limited
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2. Abstract
In this age of Digital Convergence and Disruption, financial services industry is rapidly undergoing digital transformation. Customer experience is the driving force for this transformation. Large programs are being conceived in the industry with this single important outcome i.e., to provide best customer experience. Performance of enterprise grade systems is one of the major contributor to end user experience. Managing large performance testing programs demands in-depth experience and maturity. Qualitative and quantitative aspects of governance along with right alignment and guided by proven management practices provide a stable foundation for the teams to thrive and achieve best productivity and performance. Digital transformation also requires innovations which serve as catalysts in successful delivery of performance testing services. This paper delves into these key success factors and our experiences for the best customer experience. 2

3. Critical factors in performance testing
Processes- (1) Create and (2) Refine
Create
Refine
Right Assessment and Early performance engagement
Continuous Assessment
Create Governance and Management Processes, Procedures
Refine Governance and Management, Processes, Procedures
Create roles and responsibilities
Refine roles and responsibilities
Create customized templates and checklists
Refine customized templates and checklists
Define metrics
Refine metrics
Create test plans, scenarios
Refine test plans, scenarios 3

4. Critical factors in performance testing
People- (3) Socialize and (4) Empathize
Socialize
Empathize
Understand stakeholders roles and responsibilities
Understand stakeholder expectations
Explain performance testing plan, schedules
Understand stakeholder plans, schedules
Explain performance testing risks
Understand stakeholder risks
Explain performance testing constraints
Understand stakeholder constraints
Conduct regular meetings to communicate the unplanned/planned issues
Understand planned and unplanned downtimes
Conduct team outings / informal meetings
Recognize and reward the best performers and teams 4

5. Critical factors in performance testing
Product- (5) Quality and (6) Value
Quality
Value
Quality in assessments through defined checklists and reviews
Value through comprehensive assessments
Quality in risk assessment
Value in risk based performance testing
Quality through continuous innovation
Value through continuous innovation
Quality in performance testing artifacts
Value through re-usability and quality
Quality through continuous performance testing
Value through performance culture
Quality through right tools
Value through right tools 5

6. References & Appendix 1.
2. Based on Project experiences at Infosys Limited 3. 4. 5. 6

7. Author Biography
Uma Ravikanth Ankaraju is a Performance Test Lead at Infosys Limited. He leads performance testing projects for Financial industry customers at Infosys Limited. He focuses on performance testing tools and practices. He also mentors teammates in Performance Testing and Engineering.
Krishna Kishore Gumparthi is a Senior Project Manager at Infosys Limited. He manages performance testing services for Financial industry customers at Infosys Limited. He has been closely involved in emerging areas initiatives in performance testing services. He also guides teammates in Performance Testing and Engineering. 7

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Thank You!!!
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