1. Involvement In the Commissioning Cycle
Rosie Ayub & Joanna Wright
Regional Involvement leads
Secure Service Commissioning Team

2. today Our roles How we involve people
Involvement in the commissioning cycle
Yorkshire and Humber CQUINS

3. Who we are
Regional Involvement Leads , Yorkshire and Humber Secure Services Commissioning Team
Work alongside commissioners and case managers
Work with 20 medium and low secure services
Work regionally with service users, providers and commissioners to develop and improve services

4. How we involve people Work to support involvement at all levels
(individual, ward, unit, regional, national)
Regional Involvement Strategy Group
Supporting reps from this group on Forensic Catchment Group
Project groups within units

5. How we involve people Regional workshops
Involvement for improvement networks (i4i networks)
Conferences
Work closely with commissioners and case managers
Development of regional secure internet site- ChatNet.
Feed into national consultation and developments

6. Involvement in commissioning
Strategy Groups e.g.
Women’s services
Regional workshops
To look at priorities
Involvement in
design
of new services
CQUINs in
contracts
Service user led audits
e.g. whole dining
experience
i4i networks

7. Yorkshire and Humber CQUINs
Quality and developmental part of contract
Incentive
5 of the 7 CQUINs for 10/11 are service user driven, involvement and recovery focussed
Service user defined CQUIN’s this year
- Service user defined CPA Standards
-Whole dining experience standards

8. SAFETY
Goal
Medium and Low secure providers will use HONOS Secure (including PBR elements subject to DH guidance when available) and HCR 20
Description of indicator
Use of HONOS secure and HCR20 for all patients

9. During 2010/11 all providers will introduce the use of the tool
INNOVATION
Medium and Low secure providers will use the EssenCES Climate Evaluation Schema
During 2010/11 all providers will introduce the use of the tool

10. USER EXPERIENCE
Goal
Medium and Low secure providers to demonstrate a robust system/process that promotes the empowerment and involvement of service users
Description of indicator
Providers will work in partnership with service users to develop a service wide involvement and personalisation strategy outlining the development of involvement at all levels of the organisation ( individual, ward, unit and decision making)

11. User Experience
Goal
Medium and Low will implement one new service user defined service improvement
Description of indicator
(i) Service providers will implement all 20 of the service user defined CPA standards (2yr CQUIN)
(ii) Service providers will meet the standards outlined in the “Whole Dining Experience Audit Report”

12. CPA Standards Involvement in whole of meeting Agree invitation list
Agree Agenda
Decision on who chairs meeting
Receive reports 1 week before meeting
Discuss how you would like to meet people before the meeting
Joint decision on how meeting is run, where people sit etc
Agreement on action plan

13. Description of indicator
User Experience
Goal
Medium and low secure providers to further develop the quality standards A81 of the best practice guidance for medium secure units by developing a benchmarking tool linking 25hr activity to personalisation and recovery
Description of indicator
To build on the 25hr structured activity using the Yorkshire and Humber Service user defined Activity Plan to link structured activity to outcomes, personalisation and recovery

14. Service user defined activities outcomes plan

15. EFFECTIVENESS
Goal
MEDIUM AND LOW SECURE PROVIDERS WILL IMPLEMENT A RECOGNISED TOOL FOR RECOVERY PLANNING
Description of indicator
Providers will implement a recognised tool for recovery planning e.g. Recovery Star, WRAP, or “Working towards recovery plan”

16. Benefits of having service user defined and designed elements in contracts
Proves we mean business
Many services would choose not to adopt the service user developed initiatives if not in contracts
People begin to take involvement seriously as a key quality improvement method
Motivates people to stay involved
Clear message about how we value service user involvement