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Published byChrystal Walsh Modified over 5 years ago
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How Spanish Speaking People Utilize the CDC National Immunization Information Hotline
Edgar Villanueva, BSPH
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Hotline Background Started March 1997
Provides information, referrals, and publications Serves English & Spanish speaking callers. TTY Service also available Calls are answered Monday - Friday am to 11pm Calls are randomly surveyed for content and demographic information
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Spanish Call Volume (1998-2001)
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Demographics of Spanish Callers to the CDC National Immunization Information Hotline (2001)
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Gender (2001)
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Country of Origin (2001)
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Education Level
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Age Categories (2001)
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Over 70% of Spanish callers call from 10 states (2001)
20% - California 13% - Texas 10% - Florida 8% - Arizona 5% - Illinois 4% - New York 4% - North Carolina 3% - Colorado 3% - New Jersey 2% - Virginia
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How Spanish Callers Found NIIH Phone Number (2001)
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What information are Spanish service callers looking for?
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Topics Discussed (2001)
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Specific Shots Discussed (2001)
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Referrals Provided (2001) 89% - Local Clinics 7% - Hotlines
6% - State Groups 2% - Internet 1% - Private Providers
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Special Services Assistance with Spanish Materials
Partnerships (i.e. HMA) Data on callers State Hotline call rollover Assistance with campaigns
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Contact Us!! English Service 1-800-232-2522 8AM - 11PM
Spanish Service AM - 11PM TTY Service AM - 10PM Tailored Information to meet your needs. Free Publications Spanish literature Referrals Web site:
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Thank you! Edgar Villanueva, Health Promotions Coordinator
Phone: Murial King, Bilingual Services Coordinator Phone:
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