1. How Spanish Speaking People Utilize the CDC National Immunization Information Hotline
Edgar Villanueva, BSPH

2. Hotline Background Started March 1997
Provides information, referrals, and publications
Serves English & Spanish speaking callers. TTY Service also available
Calls are answered Monday - Friday am to 11pm
Calls are randomly surveyed for content and demographic information

3. Spanish Call Volume (1998-2001)

4. Demographics of Spanish Callers to the CDC National Immunization Information Hotline (2001)

5. Gender (2001)

6. Country of Origin (2001)

7. Education Level

8. Age Categories (2001)

9. Over 70% of Spanish callers call from 10 states (2001)
20% - California
13% - Texas
10% - Florida
8% - Arizona
5% - Illinois
4% - New York
4% - North Carolina
3% - Colorado
3% - New Jersey
2% - Virginia

10. How Spanish Callers Found NIIH Phone Number (2001)

11. What information are Spanish service callers looking for?

12. Topics Discussed (2001)

13. Specific Shots Discussed (2001)

14. Referrals Provided (2001) 89% - Local Clinics 7% - Hotlines
6% - State Groups
2% - Internet
1% - Private Providers

15. Special Services Assistance with Spanish Materials
Partnerships (i.e. HMA)
Data on callers
State Hotline call rollover
Assistance with campaigns

16. Contact Us!! English Service 1-800-232-2522 8AM - 11PM
Spanish Service AM - 11PM
TTY Service AM - 10PM
Tailored Information to meet your needs.
Free Publications
Spanish literature
Referrals
Web site:

17. Thank you! Edgar Villanueva, Health Promotions Coordinator
Phone:
Murial King, Bilingual Services Coordinator
Phone: