1. Headgroup 05.09.2014 Anne-Catherine Christen Managing Director Teldas
5th September 2014

2. Agenda 1 Meeting Minutes 10:00 2 Various information from Teldas 10:153
ONP Topics
One-day porting obligation (see Beat Hofmann)
10:45
Lunch
12:00 4
INA Topics
Set-up fee (INA): Is there a real need for set-up fees higher than 10 CHF/ 20 CHF? See AI 14
13:15 5
AOB & Action Items
Information/Questions from OFCOM
See list of open actions from previous meeting
14:00
End of meeting
14:30 2

3. Various Information Teldas
Inet-Release June 2014 went smoothly. No new INet-Release planned yet, will depend on new change requests.
User transactions quite stable in 2014 (small decrease in ONP transactions): any changes expected in coming years?
Veltigroup Helpdesk:
all procedures were reviewed in June with Teldas
German language support was adapted
all issues in response times, support language, quality of the answers must be escalated to Teldas (A.C.Christen)
Any feedbacks usefull to be able to measure satisfaction level...
Typo3 migration on Teldas Webpage  : Go life with Version 6.2 on
The web site will be unreachable during the migration day
Should users need to consult the site : send to Teldas Webmaster.

4. ONP Process Revision

5. Existing Porting Process Overview
Reduce 3wd  1wd?
Note that in most EU countries, the validation is done outside the porting process (customer must cancel contract directly at Donor)
Do we need SYNC step?
Should we at least remove the Inet restriction to have min 1day before acti-time for the Sync (e.g. in exceptional cases)?

6. Inet figures for 2013 / 2014
Total Prepay workorders and % towards total workorders
2013: 66’000 / 20%
First Half 2014: 27’000 / 17%
Total Postpay workorders and % towards total workorders
2013: 132’000 / 40%
First Half 2014: 74’000 / 45%
% Fast versus Normal portings
Mobile Prepay Con_Type = around 20% (but not relevant as no contract)
Mobile Postpay Con_Type = around 30%

7. For Mobile Postpay, around 20% with flag « fast »
% Fast for all work-orders, all status included (NOT only status OK) and based on transaction date (NOT acti-date)

8. For Mobile Prepay, not clear why the flag « fast » is even used?!!
% Fast for all work-orders, all status included (NOT only status OK) and based on transaction date (NOT acti-date)
Normally the flag « fast » means that the subscriber is willing to pay the early termination fee. For Mobile Prepay, there is no such fee, thus the flag fast/normal has no meaning…

9. Most Fixed portings are Fast!
% Fast for all work-orders, all status included (NOT only status OK) and based on transaction date (NOT acti-date)

10. What customers could benefit from faster porting times?
« Prepay »
No contract duration  « asap » porting
In case of credit on Sim card, customer might be interested in waiting some days/weeks before porting is effective
« Postpay »
Exceptions  in case of errors, trouble shooting  asap porting
« fast » case  customer is willing to pay early termination fee  asap porting
« normal » case  minimum 30 days for cancellation, up to 2 years
Only small proportion of customers need a fast porting!
No intervention need from ComCom

11. Domains for which ONP Process Improvements could be analysed
Proposition to mandate the WG for ONP process review to :
optimise customer experience and
operator costs
Timeframe:
Process review in 2015
Inet-Release in 2016
Domains of analysis:
SMS Departure-Process for other customer segments (e.g. postpay residential)?
Exception process for immediate porting (increase flexibility with system parameters)
Review of reject reasons (e.g. if acti-date can be given at the Accept, the reject reason for wrong date is not needed anymore)
Timeout process: possible to use SSH to take a work-order out of the timeout state? SLA penalty review
CR 1183 network versus virtual network
More general questions to be discussed with Veltigroup:
Other technologies for Inet code ? (e.g. MySQL instead of Oracle…)
Web-based platform ? GUI optimisations?
SSH optimisations ?

12. Open Actions last meetingAI
Action Item Issue
Responsible
Target date
Status 12
Operators report to Teldas the experience and problems they might have after the migration to Veltigroup (Helpdesk support quality...).
All Operators
next meeting 14
Setup fee (INA): Is there a real need for setup fees higher than CHF 10.- / 20.- ? Should the code of conduct be adapted and setup fees higher than CHF 10.- / 20.- excluded?

13. New Actions AI Issue Responsible New target date Progress / Status 1516 17 18