1. Cindy Maher and Jamie Guite Leading Edge Coaching & Development

2. Buzz

3. Responsibility v. Accountability

4. How People Develop*

5. Ladder of Accountability: Level 1
Denial

6. Ladder of Accountability: Level 2
Blaming
Denial

7. Ladder of Accountability: Level 3
Excuses
Blaming
Denial

8. Ladder of Accountability: Level 4
Wait & Hope
Excuses
Blaming
Denial

9. Ladder of Accountability: Level 5
Acknowledge Reality (See It)
Wait/Hope
Excuses
Blaming
Denial

10. Ladder of Accountability: Level 6
Own It
See It
Wait/Hope
Excuses
Blaming
Denial

11. Ladder of Accountability: Level 7
Solve It
Own It
See It
Wait/Hope
Excuses
Blaming
Denial

12. Ladder of Accountability: Level 8
Do It
Solve It
Own It
See It
Wait/Hope
Excuses
Blaming
Denial

13. Scenario 1: Which Rung on the Ladder is Sue?
There have been several complaints about the current new hire orientation program. They’ve ranged from “biggest waste of time since I dated my last boyfriend” to “I haven’t been this bored since I watched the 2010 movie ‘The Last Airbender.’ When the HR leader asked Sue, the head of the orientation program, what was happening, Sue replied, “Orientation programs are supposed to be dull. Everyone knows that.”

14. Scenario 2: Which Rung on the Ladder is Michael?
In order to improve public perception, the Human Resources team has partnered with local organizations to provide volunteer opportunities for agency employees. At a status meeting, the agency’s Commissioner asks HR generalist Michael for a status of those partnerships. Michael replies: “I left messages with the local Food Pantry and the Springfield Clean City Commission two weeks ago. They must be busy because they haven’t called me back.”

15. Locus of Control

16. Excuses, Excuses
What’s the impact of your favorite excuse on your buzz? On your relationships?
How can you respond to the excuse that frustrate you in a way that shifts the person to an internal locus of control?

17. How Fear Happens* Appraisal of: Threat is Heightened By:
Little Team Trust
Lack of Support from Leadership
External Locus of Control
Uncertainty
Fault / Blame / Finger-pointing from Others
Threat is Lessened By:
Lots of Team Trust
Support from Leadership
Internal Locus of Control
Strong Cohesive Team
Resources
Negative:
Give up
Defensive
Shut Down
Fault / Blame / Finger-pointing from You
Positive:
Self Awareness
Learn
Reflection and Adaptation
Own It / Leverage Team to Implement Solutions

18. Fear in Your Organizational Culture
How do you (as an HR leader) respond to mistakes made by others?
What makes you nervous at work?
How does your response to fear contribute or take away from a culture of accountability at your government organization?