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Published byJeffrey Woods Modified over 6 years ago
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Yassin Al-Mutawah The manger of the Maintenance department
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Main point The main job of our department. The crew .
The customer's warranty . Statistics sector . Why do we want to expand ?
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The main job of our department.
The quality of the device . Yearly plans of the service . Receiving the service request .
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The crew Very efficient service engineers
Repair it in a very short time .
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The customer's warranty
assurance certification for two years
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The period of assurance
Devise repaired free ( spare part ) . Devise does not work well ( money back or replace it ) .
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statistics YEAR AMOUNT OF SALES COMPLAINTS NOUMBER PERECENTAGE 2011
5.0000 500 10% 2012 8.0000 400 5% 2013 3%
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Why do we want to expand ? Giving the costumers more assurance time and right Improve the Maintenance department by building new branches of our department in most regions . To give our employees more financial incentives to be .
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