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Yassin Al-Mutawah The manger of the Maintenance department

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Presentation on theme: "Yassin Al-Mutawah The manger of the Maintenance department"— Presentation transcript:

1 Yassin Al-Mutawah The manger of the Maintenance department

2 Main point The main job of our department. The crew .
The customer's warranty . Statistics sector . Why do we want to expand ?

3 The main job of our department.
The quality of the device . Yearly plans of the service . Receiving the service request .

4 The crew Very efficient service engineers
Repair it in a very short time .

5 The customer's warranty
assurance certification for two years

6 The period of assurance
Devise repaired free ( spare part ) . Devise does not work well ( money back or replace it ) .

7 statistics YEAR AMOUNT OF SALES COMPLAINTS NOUMBER PERECENTAGE 2011
5.0000 500 10% 2012 8.0000 400 5% 2013 3%

8 Why do we want to expand ? Giving the costumers more assurance time and right Improve the Maintenance department by building new branches of our department in most regions . To give our employees more financial incentives to be .


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