1. Group Discussion (L3-2)
Sayid Bajrai manages a 75-unit apartment complex. One of his primary functions is to manage tenant relations. In one week, Sayid had to deal with 3 unpleasant tenant situations. One tenant, A, has been late with her payment. For the last three months, A has paid the rent only after receiving the landlord’s official ‘pay or quit the premises’ eviction notice. This month, A is late again.
A second tenant, B has repeatedly requests for various services and repairs, most of which have not been the landlord’s responsibility. B just told Sayid that he wants his apartment repainted. When Sayid told him that the landlord was not obligated to repaint the apartment in the middle of his one-year tenancy, he became very upset and threatened to start a tenant revolt.
The third tenant, C, who has been a model tenant for 5 years, just told Sayid that he would not be renewing his leases when it expires in 2 months. When Sayid asked him the reason of terminating the lease, he replied that he was uncomfortable with present management policies.
04/12/2018

2. Group Discussion (L3-2) Questions
What can Sayid do to solve the rent delinquency problem with A?
What can Sayid do to head off the threatened tenant revolt
How should Sayid respond to C’s statement about present management policies?
04/12/2018