1. Quality Charter DS & Quality Charter OBJECTIVES OF THE QUALITY CHARTER
To give the customers a guarantee of the service level offered by the DS
To give the DS a guarantee of the service level offered by EUROSTAT
Participation in the quality procedure
Quality Charter
DS & Quality Charter
HELP !!!
Eurostat has commissioned an external company
13 DS have already signed
First step: 3 DS + DSNS

2. DS & QUALITY CHARTER Data Shop Luxembourg (12/00)
Data Shop Bruxelles (12/00)
Data Shop Madrid (12/00)
SIGNED!!!
Data Shop Berlin (03/01)
Data Shop Helsinki (05/01)
Data Shop Oslo (05/01)
Data Shop Voorburg (05/01)
Data Shop Copenhaegen (05/01)
DS & QUALITY CHARTER
Data Shop Stockholm (06/01)
Data Shop Roma (09/01)
Data Shop Milano (09/01)
Data Shop New York (09/01)
Data Shop Zurich (09/01)

3. DS & QUALITY CHARTER Data Shop Lisboa Data Shop London Data Shop Paris
NOT YET
SIGNED!!!
Data Shop Lisboa
DS & QUALITY CHARTER
Data Shop London
Data Shop Paris

4. Number of written requests received -2nd Quarter 2001-
Roma
Milano
Zurich
New York
Voorburg
Helsinki
Copenhagen
Lisboa
Oslo
Luxembourg
Berlin
Bruxelles
London
Paris
Madrid
PERFORMANCE INDICATORS
1 000 requests
500 requests ?
Stockholm

5. TURNOVER & EXTRACTIONS -2nd Quarter 2001-
13.Stockholm
14.Helsinki
15.Zurich
10.Voorburg
11.Milano
12.Copenhagen
3.Madrid
4.Berlin
5.New York
6.Paris
7.Roma
1.Luxembourg
2.Bruxelles
PERFORMANCE INDICATORS
50% extracts
16.Oslo
8.London
9.Lisboa
5 Keuros
20 Keuros
100 Keuros

6. TURNOVER / STAFFING RATE -2nd Quarter 2001-
Voorburg
Milano
Stockholm
Helsinki
Oslo
Zurich
Roma
Berlin
Paris
Lisboa
London
New York
Bruxelles
Luxembourg
Madrid
PERFORMANCE INDICATORS
7 Ke/pers
16 Ke/pers ?
Copenhagen