1. Carrie Bowler, MS, MLS(CM) ASCP Amy Seegmiller Renner, PhD Mayo Clinic
The Everyday Coach
Carrie Bowler, MS, MLS(CM) ASCP Amy Seegmiller Renner, PhD
Mayo Clinic CB

2. GOALS 1 2 3 Describe the process of coaching.
Define and apply the essential coaching skills of mindset, listening, and powerful questions. 3
Recognize how coaching skills can be utilized in everyday situations.
GOALS CB

3. Be OPEN, HONEST, & HONOR EMOTIONS
Respect CONFIDENTIALITY
Be PRESENT, BOLD, & CURIOUS
Be OPEN, HONEST, & HONOR EMOTIONS
Engage in REFLECTIVE INQUIRY
GROUND RULES CB

4. REFLECTION CB

5. COACHING DEFINED

6. POWERFUL
QUESTIONS
MINDSET
LISTENING
AGENDA CB

7. APPLICATION
ASR

8. MINDSET
ASR

9. FIXED
GROWTH
ASR

10. Fixed
Mindset
Growth
Mindset
APPLICATION
ASR

11. LISTENING CB

12. ANGER
BOREDOM
EXCITEMENT
FRUSTRATION
SADNESS
APPLICATION CB

13. LISTENING UNDERSTAND; REPLY.
Most people do not LISTEN with the intent to
UNDERSTAND;
they LISTEN with the intent to
REPLY.
~Stephen Covey
LISTENING

14. Internal COACH-LIKE LISTENING Focused Intuitive
“She really needs to stop complaining!”
“Ugh! That’s so frustrating!”
“Why didn’t he try ...?”
“Did he really just do that?”
“My advice to you...”
“I need to ask them... next...”
Internal
Focused
Intuitive .
COACH-LIKE LISTENING CB

15. Focused COACH-LIKE LISTENING Internal Intuitive
“He seems so frustrated.”
“She really seems to value...”
“Wow, he just got really animated!”
“Her eyes are sparkling; she must be passionate about this project.”
Internal
Focused
Intuitive
COACH-LIKE LISTENING CB

16. Intuitive COACH-LIKE LISTENING Internal Focused
“I think he wants me to know _____ about him.”
“Something seems ‘off’ with what she is saying and how she is behaving.”
“I am sensing there are conflicting needs here.”
“I think he has an assumption around...”
Internal
Focused
Intuitive
COACH-LIKE LISTENING CB

17. REFLECTION CB

18. POWERFUL QUESTIONS CB

19. POWERFUL QUESTIONS Explore options Motivate Change perspective
Envision
Challenge
Empower
Reflect
Encourage action
POWERFUL QUESTIONS CB

20. POWERFUL QUESTIONS WHAT IF HOW Why, Who, When, Where
Did you? Have you tried?
POWERFUL QUESTIONS CB

21. Using powerful questions, how will you respond?
A colleague approaches you and shares that she is feeling overwhelmed with the role of the Program Coordinator.
Using powerful questions, how will you respond?
What are you struggling with the most?
What is getting in your way?
What do you enjoy most about the role?
If you could have 3 wishes about your job, what would they be?
If someone approached you with this very same situation, what would you tell them?
If you could change one thing, what would it be?
What empowers you when the going gets tough?
If you maintain your current state, what would the outcome be?
What perspective are you pretending NOT to see in this situation?
Do you want a new job?
Did you get trained?
Are your program directors not supportive?
Have you reviewed the ACGME resources?
Did you talk to other coordinators to see what they did?
Are you organizing your work?
APPLICATION

22. difficulty with change
TOPIC:
Your trainee is having…
difficulty with change
APPLICATION CB

23. Growth comes from STRUGGLE
Neuroplasticity
The brain is a muscle
We learn by DOING
Skills are BUILT
Growth comes from STRUGGLE
ASR

24. REFLECTION
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25. TAKE AWAY
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26. QUESTIONS?