1. Introduction to Policies and Procedures Toolkit
Welcome

2. Welcome to the Policies and Procedures
toolkit.
Within this toolkit you will find lots of useful information for the broad scope of managing a service environment. The tool is designed to support an organization in the creation of relevant policies and procedures, as well as provide templates and examples to support best practice approaches to the adoption of common process and procedures.

3. How it works Follow the “Toolkit Roadmap” to navigate your way
through the documents and folders within the toolkit. This will direct
you through the relevant subject areas of Policies and Procedures.
Service Catalogue
SLM
Business
Customer View
ITIL®

4. Aim of the Toolkit
To provide an introduction to Policies and Procedures
Provide a detailed overview of IT Service Management from several practical perspectives:
Policy Creation
Procedure Creation
Service Management Documentation
Provide practical and user-friendly documents for you to use within your organization.