1. Winning in Hospitality and Retail with LS Retail
Denis Potapcik
Support Manager
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2. LS Retail - Saga LS Retail - Today LS Retail is a 100% ISV company
Developing Retail and Hospitality solutions based on Microsoft Dynamics since 1988
The biggest Retail Software Developer for Microsoft Dynamics
Certified and Tested by Microsoft Dynamics
120 partners in 60 countries
60 employees in 8 countries
2010:
Sales revenues up 45%
192 new customers Q
50% growth in customer licenses
LS Retail is a Member of Inner Circle and President’s Club for Microsoft Dynamics®2011
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3. Close Cooperation with Microsoft
Early Adaptation Beta Program on NAV 2009 (6.0)
Technical Advisory Partner (TAP) AX 2009 (5.0)
ISV Partner Advisory Council (ISV PAC)
Among first of ISV Solutions to become Certified for Microsoft Dynamic (CfDM) and the first Retail Solution
LS Retail AX and LSPOS.NET acquired by Microsoft in July 2009
LS Retail is a Member of Inner Circle and President’s Club for Microsoft Dynamics®2011
LS Retail ehf. Gold ERP and Silver ISV Competency Certified
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4. Global Representation and local versions
SCANDINAVIA
DENMARK, NORWAY, SWEDEN
FINLAND, FAEROE ISLAND & ICELAND
EASTERN Europe
HUNGARY, ROMANIA, POLAND, BULGARIA, UKRAINE, BALTIC, RUSSIA, SLOVENIA, SERBIA, CROATIA
AMERICA
USA, CANADA & MEXICO
NORTH & CENTRAL EUROPE
UK, AUSTRIA, BELGIUM, FRANCE, LUXEMBOURG
GERMANY, SWITZERLAND & NETHERLANDS
MIDDLE EAST
DUBAI, LEBANON, SAUDI ARABIA, CATAR
SOUTH EUROPE
SPAIN, PORTUGAL, ITALY
TURKEY, GREECE, CYPRUS
ASIA-PACIFIC
AUSTRALIA, HONG KONG, SINGAPORE, THAILAND, PHILIPPINES, MALAYSA, INDONESIA, INDIA,
CHINA & JAPAN
AFRICA
SOUTH AFRICA, NORTHERN-AFRICA

5. Network of Partners - 120 Partners in 60 countries

6. LS Retail Customers
1.800 Customers
Stores
POS

7. The LS Retail Partner Program
LS Retail Partner Program has been very successful!
LS Retail
Add-On Program
- Access to attractive solutions
Benefit from LS Retail
investments in R&D
- Larger markets
- Larger customers
- Interested business potential
Attractive revenue
opportunities
LS Retail Certification
- Corporate training
- Marketing support
- Tech Support
- Visits from LS Retail
- Tradeshows
- Logos
LS Retail
Partner Management
- Competent partners
- Focus on retail
- Competitive
- No Free Riders
- Fair competition
- International co-operation
- Events

8. Some Hospitality Customers
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Great Indian Restaurant

9. LS Retail Advantage One platform retail operation
Simple operation – low cost of ownership
Supports your business
Food, fashion, DIY, Hospitality, Speciality
Information at you fingertips
Traceability from General ledger to POS transactions
Integrated with MS SharePoint
Outlook, Word and Excel
Simple integration with other Microsoft products

11. Are you Customer–Centric?
• Do you keep track of your orders?
• Are your reservations according to special needs?
• Do you have advanced support for delivery service?
• Can you handle individual, combined or split bills?
• What about recipe planning, nutrition and cost management?
• Are you getting information in time for decisions?
• Can you analyze your sales?
• Can your business still grow with minimum effort?
Is the end of day a headache in your business?
• Are your customers satisfied?

12. Microsoft Dynamics NAV
LS Hospitality
An End-to-End
Hospitality Solution
Powered by
Microsoft Dynamics NAV

13. LS Hospitality Specifically designed for:
• Restaurant fine dining with takeaway
• Casual dining such as pubs, bars, cafés and drive-thru
• Delivery and takeout with call center
• Catering and cafeterias

14. Restaurant Fine Dining
Guest Tracking
Customer Requests
Prioritizing Food Preparation
Table Reservations

15. “LS Retail represents a true paradigm shift for Blue Mountain
“LS Retail represents a true paradigm shift for Blue Mountain. We can now service our guests with a fully integrated solution replacing what previously required five vertical market applications. We have achieved significant returns but even more importantly, the staff loves it.”
John Gowers
IT Director
Blue Mountain Resorts

16. Restaurant Fine Dining
Graphic table management – different layouts
Easy to transfer orders between tables or restaurant sections
Splitting the bill by quantity or amount – fast and easy to use

17. Casual Dining
Designed for:
Cafés
Pubs
Fast food restaurant
Drive-thru

18. Casual Dining Meal Deals and Offers Adding Toppings
Wireless at the Table
Drive-thru
Tender and Staff Operations for Greater Speed

20. Delivery and Takeout with Call Center
Order-Taking
Via phone in a Call Center
At the restaurant
Delivery
Orders are assigned to drives
Orders can be grouped with grid numbers
Call Center
Delivery and takeout overview to show all open delivery and takeout orders
Delivery and takeout history views posted orders, both completed and cancelled

21. Catering and Cafeterias
With LS Hospitality you can manage a catering business or cafeterias by creating and maintaining recipes and planning meals
Meal Planning
Weekly Menu Planner
Shows the day plan
Weekly Sales Overview
Shows what has been made, sold, the cost and profit
Pricing
Flexible setup options

22. “Control is the key to success
“Control is the key to success. It is no secret that a few years ago we would lose Million DKR each year on the catering side. We fixed this and it will stay fixed. Therefore, it is important that we can use the system generated data, at any given point, to find the right quality for the correct price. The new system has improved our chances to operate in this way.”
Poul Jacobsen
Director of Finance at Mols-Line

24. Recipe Management Effectively manage recipes
Flexible pricing possibilities Different price for tills and/or menus
Possible to display ingredients to exclude individual ones
Item modifiers

25. Kitchen Printing
OPOS printers
Windows printers
Kitchen monitors

26. Clear View - Extensive Reporting
Reporting is based on three levels:
Transaction level
Statistics level
Sales history
Advanced Statistics module
Contains additional reporting options
Each user can set up a preferred analysis view of the data

27. LS Retail NAV on an iPad Restaurant - order taking
Orders printed at the bar or the kitchen
Waiters delivering the orders to the customers
Terminal service device
Wealth of software available for the iPad
Remote-desktop connection tools
Stores data accessed remotely - no risk of losing sensitive data if the device is lost or stolen.

28. Tailored
to your people
and your business

29. LS Retail Solution Insight
Flexible solution architect
(online, offline, mixed and standalone)
Powerful and reliable data replication tool (Data Director)
Dynamic merchandise / item hierarchy level
Replenishment assisting purchasing & warehouse transfers to stores
Stock allocations through X-docking and buyers’ push
Stores / locations profiling and seasons, linking to items
Open-to-Buy
Store Role Center
Dynamic POS interface
Special orders
Franchise Management
Web integrations and Webshops

30. Uncover the Potential in LS Retail
A proven core retail merchandising system
Solution built on Microsoft Platforms only
Excellent track-record in global retail solutions
Partner Network
Seamless end-to-end
No integration with third party software is required
“Open source” All Investments are protected
Clicks and Mortar – a US Based consulting company did a survey, where they compared LS Retail and NAV against other Retail ERP systems:
LS Retail is a proven Core Merchandising system, an extension of Microsoft Dynamics a proven ERP platform.
LS Retail has the core processes, functionality and work flow management from POS to Financials.
LS Retail & Microsoft Dynamics has fully integrated solutions for any size multi-channel or multi-national retail company.
Recommendation:
Put LS Retail and Microsoft on your short list of vendors.

31. Uncover the Potential in LS Retail
Low-costs for long term ownership
Scalable for retail business growth and ongoing expansions
Optimized retail business processes built-in
System resilience aimed for the challenging retail environments

32. Thank you!
Denis Potapcik
Support Manager