1. Staffing & Deployment – Differentiated Services
Summary

2. Differentiated Services
Content in Context
How can you support schools’ individual needs? 
Differentiated Services

3. What are Differentiated Services?
Differentiated Services in HC means providing schools with the services that fit their individual and unique needs based on data
In HC, we recommend targeting additional services particularly to high-need schools – schools that face significant challenges as measured by data around student outcomes, student characteristics and demographics, staff turnover and retention, and teacher or school leadership quality
Examples include:
Providing more support for recruitment, if needed
Holding schools harmless from surplusses or placements
Offering differentiated pay
Using early contract hiring
Strategic or Not

4. Ways to Differentiate Getting to Know Your Customers
Schools – primarily principals – are our key customers
Numerous ways to get to know a school:
By their adult data
By their student data
By their student/community demographics
By their greatest challenges
By the principal’s personality and way of doing business
By their supervisor’s assessment/thoughts
By site visits
One size does not fit all

5. Why is This Important? Differentiated Services
Offer schools better customer service by analyzing, understanding, and providing services for their unique needs
Focus limited resources where they are needed most
Provides additional resources to highest-need schools
Strategic or Not

6. Keep in Mind Things to Remember
Differentiated Services run counter to the culture in education of treating everyone the same
Work with your union/association to help them understand the need to differentiate
Schools face different challenges and unique talent needs; use data and insights to serve them effectively
Principals – as HC’s key customer – can help you understand what services they need most
Many organizations do not have just one list of high-need schools – determining where you target your HC differentiated services with other departments (Academics, etc.) can be a starting point
Strategic or Not

7. Making Connections Related Content Differentiated Services to Schools
Establishes well-rounded criteria for identifying High-Needs or Highest- Needs schools in the school district, and then provides samples of differentiated services options to drive improved talent and performance
Differentiated Services Template
Provides a sample data template and structure to analyze schools by level of need, which is based on the Differentiated Services tool
Power Metrics
Provides the top metrics HR/HC must measure and use to support and improve the quality of teachers, principals, and HR/HC services within the district