1. Sustaining the Impact of Leadership Training with Joe Wozniak, AchieveGlobal

2. SATISFYD
CX Framework

3. Sustaining the Impact of Leadership Training at John Deere
Joe Wozniak
April 27 , 2016

4. Agenda Share sustainment Best Practices, tools and available follow-up
Increase the odds in your favor that investments in training delivers results and impact
Because “it’s not over until the objectives have been achieved”.

5. Diagnostic Tool
Underestimating what it takes to get a learner truly excited about learning
Expecting managers to do reinforcement all on their own
Skipping the phase all together or trying to control it

6. After completing the Sustainment Diagnostic Tool, what are the top challenges you identified in getting training to “stick” at your Dealership?
Training Transfer
Underestimating what it takes to get a learner truly excited about learning
Skipping the phase all together or trying to control it

7. 60% of learning is not applied to the job…
Scrap Learning
60% of learning is not applied to the job…
That’s Scrap. Scrap learning is learning not applied on the job. It is the amount of training that is wasted.
Source: KnowledgeAdvisors, Metrics that Matter

8. Research: Manager Support Summary
Here are the general estimates of manager support for selected activities:
21%
52%
Training
Evaluate learner readiness
Get involved after training
25%
35%
Expectation setting
Follow up on expectations
25%
Provide performance resources

9. The Sustainment Roadmap Phases
© 2013 AchieveGlobal, Inc.

10. The Sustainment Roadmap
© 2013 AchieveGlobal, Inc.

11. Ready Phase
Underestimating what it takes to get a learner truly excited about learning
AVOID
Underestimating what it takes to get the learner motivated
Over-relying on manager ‘push’
Asking managers to message before buy-in DO
Involve leaders in shaping the solution
Expect managers to hold pre-training meetings, (ideally 1:1) and equip them with agenda and talking points

12. The Sustainment Roadmap
© 2013 AchieveGlobal, Inc.

13. Learn Phase
Underestimating what it takes to get a learner truly excited about learning
AVOID
Having leaders facilitate without adequate training competency DO
Ask managers (via senior leaders) to protect the learning environment, enabling employees to focus on learning

14. Sustainment Tool Kit

15. Worksheet: Developing Key Talking Points/Messages

16. Template 3x4 Action Plan

17. Template: Post-Training

18. The Sustainment Roadmap
© 2013 AchieveGlobal, Inc.

19. Achieve Global Resource Center
Reinforcement
Build the case for change
Sustain training
Coaching /application tools
Follow-up
Recorded webinars
Mastery tests
Unlimited use
Becoming a member
If you’re an existing AchieveGlobal customer, visit achieveglobal.com/community to request access
(See link out to CRC and give Tour)The CRC is the password protected section of the
AchieveGlobal website, where trainers, managers, and others from your organization can
access assistance in reinforcing training before, during and after the actual training event.
Purpose: Created to ensure the implementation and success of your training
programs, tools available on the Resource Center include:
• Application Kits • Follow-up Skills Practices; • Measurement Tools • Presentations
• Research Reports • Case Studies
Many of the assets within the CRC can either be downloaded and added to the LMS, so that
They can be a part of a blended curricula, or we can assist with creating either a Word or PDF document that points to the appropriate resource on the CRC. This makes these assets easy
To find and to add to your blended programs
Process: Accessing the Resource Center is very simple. Visit
and complete a registration form.
Payoff: • Access to AchieveGlobal intellectual property.• Web-site is only available for customers.
• User friendly Web-site available at any time.
Performance Support - Coaching Offerings virtual and face to face coaching by our
Training Performance Consultants subscription based and scalable to meet you where you are
Reinforcement Modules: There are application kits and FUSPs within the CRC

20. Follow Up Skills Practice: Develop
Live practice is designed to take place several weeks to 2 months after training.
Fully scripted lesson plan for repeatable, real time practice.
Sessions generally last minutes.
Suggested maximum group size is 15
Best if group size divisible by 3, as the practices are set up as trios
Can be easily delivered by a facilitator, supervisor, or assigned coach. No certification is necessary. 

21. Application Kit: Apply
Application is designed to take place several months after classroom training. 
Designed to review key concepts and explore the benefits and challenges of using the skills in specific job situations.
Fully scripted, each complete with facilitation information/tips and handouts. 
Applications generally last minutes
Applications can be done in any order and no certification is necessary.   

22. Sustain Phase
Underestimating what it takes to get a learner truly excited about learning
AVOID
Losing focus when the project or initiative ‘ends’
Controlling peer networks (versus empowering them) DO
Equip managers to be guides – they need to know where to find just-in-time tools
Work with managers to proactively embed learning back into team-based processes

23. The Sustainment Roadmap
© 2013 AchieveGlobal, Inc.

24. Sustain Phase
Underestimating what it takes to get a learner truly excited about learning
AVOID
Losing focus when the project or initiative ‘ends’
Controlling peer networks (versus empowering them) DO
Equip managers to be guides – they need to know where to find just-in-time tools
Work with managers to proactively embed learning back into team-based processes

25. Building a Sustainment Strategy
Tips
The more practices you use the better.
Keep it simple!
Focus on those areas where you know there are gaps or cultural challenges.
It’s about progress not perfection.

26. Insight & Action
Chat one insight you have had from our session, or one action you will take when you get back to the dealership.
USE CLOSE LAYOUT FOR SESSION 3
Chat one action you will take when you get back to the dealership
Chat one insight you have had from our session or from our sessions overall.
Before we leave, please take a minute to
In the two separate chat boxes below. This way we can keep track of them and even share them at a high level with other classes…

27. Thank You Joe Wozniak Sr. Account Executive 630.237.3712

28. For more information about Joe at AchieveGlobal
visit:
Contact direct by ing:
Joe Wozniak
Contact us at:
To check out more about us visit our website at and take our Dealer Performance Assessment at