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Community Learning Session #4 March 4, 2016

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Presentation on theme: "Community Learning Session #4 March 4, 2016"— Presentation transcript:

1 Community Learning Session #4 March 4, 2016
Coach’s Perspective: First Steps Towards Spreading & Sustaining Sonya Sullivan Community Learning Session #4 March 4, 2016

2 Model for Improvement Simple yet powerful tool It makes sense
We will have a man on the moon in 10 years. Classic example of an Aim Statement Who my team is and what are we trying to do today. Mary Picariello Janet DaCosta Sandra DeFrancisco Carla Piva Denise Castucci JoAnn Chesley Lindsey Moscato 1. What are we trying to change 2. What is our baseline date 3. Did we see the change we wanted to make

3 Practices Mount Auburn Medical Associates Waverley Primary Care
Cambridge Medical Associates Watertown Primary Care Mount Auburn Healthcare at Waltham Mount Auburn Healthcare at Cambridge Mount Auburn Healthcare at Medford Quimby Center for Geriatric Care

4 Challenges We Faced Getting started Selecting improvement project
Aim Statement Scheduling regular meetings Getting baseline data Patient engagement Getting started: Education/ on line courses/ selecting the team/ making time in busy schedule. Biggest challenge was gathering baseline data.

5 Impact on Patient Safety
How has Patient Safety been impacted? Understanding Our Patients Baseline Data Changing Systems (Epic) Patient/Manager Stories Reduced Anxiety Improving Patient Experience Closed the Loop

6 Impact on Efficiency and Sustaining the Change
PDSA Reports Workflow Changes Huddles/Care Coordination Best Practice Patient Engagement Desire for Change Staff Joy Systems Change (Epic)

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