1. HR Technology Support Going-Live with Service Now! Now What?
Managing Your Requests, Issues and Inquires
HR Technology and Workforce Analytics
July 26, 2017

2. Agenda Reflection What’s Old: HR Technology Mailbox
What’s New: Service Now
Demo Service Now
Q&A
©2014 Trinity Health - Livonia, MI

3. Reflection
Change is the law of life. And those who look only to the past or present are certain to miss the future. Robert F Kennedy
©2014 Trinity Health - Livonia, MI

4. What’s Old HR Technology Mailbox hrtechnologyteam@trinity-health.org
Not the most efficient form of creating and tracking issues
Unable to determine when the issue is assigned
Unable to gain status of progress
When: August 6, 2017
Last date to submit via the HR Tech Mailbox
©2014 Trinity Health - Livonia, MI

5. What’s New
Service Now!!!
Icon is in your Zenworks application or in your Favorites
Ability to create and receive a ticket number
Ability to see ticket assignment
Ability to track status of progress
Go Live: August 7, 2017
Begin using Service Now to create requests, issues and inquires
©2014 Trinity Health - Livonia, MI

6. What’s New
Where to go to create a Service Now ticket for the HR Tech Support Team?
Application Support
Please do not use the Generic “Submit a Request” on the Get Help tab; this will result in a delay of the ticket being routed properly
©2014 Trinity Health - Livonia, MI

7. What’s New – Service Now
Go to Submit a Workday Question or Request
©2014 Trinity Health - Livonia, MI

8. What’s New – Service Now
Generic issues - all fields with an asterisk are required to complete the request
©2014 Trinity Health - Livonia, MI

9. What’s New – Service Now
Template specific requests (i.e. job profiles, Compensation Grades, Request Comp Change, etc.)
Use the link to obtain the most recent template version
©2014 Trinity Health - Livonia, MI

10. What’s New – Service Now
Complete all applicable fields and attach any supporting screen shots or templates and Order your request
©2014 Trinity Health - Livonia, MI

11. What’s New – Service Now
Track all your request(s) in My Requested Items
©2014 Trinity Health - Livonia, MI

12. What’s New – Service Now
Track all your request(s) in My Requested Items
Track your Request Number
Check the stage of the request
Check the State of your request
©2014 Trinity Health - Livonia, MI

13. Demo Q&A
Ellen to facilitate
Following today’s meeting you will receive this presentation and the link to the recording
©2014 Trinity Health - Livonia, MI