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The Basic 10 Reports Plus some others….

Published byHelga Kramer Modified over 5 years ago

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Presentation on theme: "The Basic 10 Reports Plus some others…."— Presentation transcript:

1 The Basic 10 Reports Plus some others…

2 Reports: Answer Notifications
1

3 Reports: Answer Last Access Time
2

4 Reports: Incidents Created
3

5 Reports: Information Gaps
4

6 Reports: Keyword Search
5

7 Reports: Problem Areas
6

8 Reports: Profile of Incidents
7

9 Reports: Questions Avoided
8

10 Reports: Service Summary
9

11 Reports: Session Tracking
10

12 Reports: Operations Dashboard
11

13 Reports: Site Effectiveness
12

14 Reports: Others… 13.) Review Answer Notifications by Product and Category 14.) Marry Call Data and Interaction Data 15.) Agent Login and Effectiveness 13+

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