1. Stakeholder Engagement for Community Upliftment
2nd Annual CSI Summit - Namibia
19 September 2013
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04 December 2018

2. Community Engagement Defined
“a process of working collaboratively with groups of people who are affiliated by geographic proximity, special interests or similar situations with respect to issues facing their well-being
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3. Blend of Science & Art Science Sociology Political science
Cultural anthropology
Art
Understanding, skill, sensitivity in applying and adapting the science
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4. Principles for Community Engagement
1. Be clear about the purpose/goal of the engagement effort, and the population, communities you want to engage
2. Become knowledgeable about the community ito of its economic condition, political structures, norms & values, demographic trends, history and experience with engagement efforts
3. Go into the community, establish relationships, build trust, work with formal & informal leadership, seek commitment
4. Remember & accept that community self determination is the responsibility & right of all people who comprise a community
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5. Principles for Community Engagement
5. Partnering with community is necessary to effect change
6. All aspects of community engagement must recognise and respect community diversity
7. Community engagement can only be sustained by identifying & mobilising community assets & by developing capacity & resources for community development
8. An engaging organisation/change agent must be able to release control of actions to the community & be flexible to meet the changing community needs
9. Community collaboration requires long term commitment
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6. IT DOESN’T WORK??

7. Why doesn’t it work? No time and resources to undertake the process
No link to budgeting cycles
No link to political targets
Lack of credible leadership & community systems
Different agenda among the key stakeholders
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8. Zithulele Primary School Construction
A Vodacom Case Study
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Primary school in Mthatha, Eastern Cape
Decision to build taken in 2007
Construction commenced February 2009
Handover October 2009
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04 December 2018

9. Key Stakeholders Government: national & provincial-
Alignment to programme
Financial contribution
Community
Ownership
Economic benefit
Media
Transparency of process
Business
Brand protection
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10. Lessons Learnt Government
Dynamic between different spheres of govt. & different personalities
Importance of personal relations
Formed implementation task team, chaired by HoD
Community
Social facilitation
Site identification
Community labour
Sub-contracting to local service providers
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11. Lessons Learnt Media Communications subcommittee
News alerts (periodic)
Brought own media houses
Service Provider
Use Vodacom procurement processes
Social facilitation
Local economic development
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12. Lessons learnt Vodacom Invest adequate time for stakeholder engagement
Allow the pace to be determined by the primary beneficiaries
Adapt to prevailing conditions and standards
Set aside a maintenance fund
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13. “Vodacom, we asked for a school, you built us a university”

14. Thank you
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04 December 2018