1. Mercuri international
E-learning Modules Catalogue
Mercuri international

2. Sales Techniques Understanding your customers Selling the price
Understanding, exploring and serving the needs of clients is essential for any salesperson.
Review the basics of price defence, increasing your knowledge and confidence
Using argumentation effectively
How to close the sale
Discover the 2 major types of argumentation; Learn how to structure both types of argumentation
Know when to ask for commitment
Integrate the main closing techniques
Handling objections
Learn to react positively
Know the most effective approach

3. Differentiated Selling
Consultative Selling
Evaluate your sales performance or one of your team with more clarity ; Discover the chain of causes and effects leading to the results
How to make a proper diagnosis of sales performance of both a salesperson and a sales team.
Assertive Selling
How to set up an action plan that proves extremely efficient? How to adapt your support and follow-up to your team members’ individual needs?

4. Sales Activity Planning
RAC Concept
How to optimise your sales platform
Evaluate your sales performance or one of your team with more clarity ; Discover the chain of causes and effects leading to the results
Defining selection criteria ; Defining Market, Working, Buying Platform objectives ; Monitoring the various Platform levels.
Analysing Sales Performance
Managing the customer portfolio
How to make a proper diagnosis of sales performance of both a salesperson and a sales team.
How to analyse the customer portfolio to forecast income with more precision ; How to define the portfolio necessary to reach your objectives
Building a Sales Action Plan
How to set up an action plan that proves extremely efficient? How to adapt your support and follow-up to your team members’ individual needs?

5. Coaching Skills MI Lead
Knowing how to identify the level of competence of each member of your team Identifying the appropriate leadership style for each of them