1. The Office Procedures and Technology
Chapter 14
Working with Others
Copyright 2003 by South-Western, a division of Thomson Learning

2. Your Personality at Work
Character
Ethics
Integrity
Reliability
Self-acceptance
Maturity
Topic 14-1 Personal Qualities at Work Slide 2

3. Attitudes that Support Quality Performance
Work ethic
A system of values in which purposeful activity is of central importance
Tangible rewards
Intangible rewards
Participation and cooperation
Learning
Tangible: material, having substance to which a value can be attached
Key Term
Topic 14-1 Personal Qualities at Work Slide 3

4. Impressions Influence Others
Dress
Traditional business attire
Business casual attire
Annoying Habits
Create a negative impression on others
May hinder communications
May disrupt the work of others
Appropriate dress is important for making a good impression on others
Topic 14-1 Personal Qualities at Work Slide 4

5. Basic Work Manners Introductions Electronic etiquette
Address the person of higher rank or age first
Use titles if known
Extend your hand to another person when being introduced
Electronic etiquette
Voice mail
Cellular phones
Speakerphones
Fax machines
Conference calls
General courtesies at work
Topic 14-1 Personal Qualities at Work Slide 5

6. Interacting with Supervisors
What you can expect from your supervisor
Direction regarding the work for your department or individual job
Schedules and deadlines
Feedback regarding your work
What your manager expects from you
Dedication to your work without constant supervision
Work completed on time
Evaluation of your own work to ensure quality
Flexibility
Loyalty and honesty
Topic 14-2 Human Relations at Work Slide 6

7. Interacting with Coworkers
Cooperation
Confidentiality
Avoiding gossip
Accepting responsibility for mistakes
Topic 14-2 Human Relations at Work Slide 7

8. Facing Conflicts at Work
Strategies to resolve conflicts
Communicate
Analyze the situation
Be objective
Look inward for causes of the conflict
Look for solutions
Be diplomatic
Compromise
Conflict with your manager
Conflict related to ethical behavior
Discuss the quality of your work with your manager to help avoid conflicts
Topic 14-2 Human Relations at Work Slide 8

9. Understanding Relevant Laws and Regulations
Fair labor standards
Fair Labor Standards Act
Equal Pay Act
The Occupational Safety and Health Administration provides research, education, and training on work safety
Freedom from discrimination
Title VII of the Civil Rights Act of 1964
Freedom from sexual harassment
Title VII of the Civil Rights Act of 1964
Safe and healthy workplace
Occupational Safety and Health Act of 1970
Topic 14-2 Human Relations at Work Slide 9

10. Understanding Relevant Laws and Regulations
Unemployment insurance
Programs vary by state
Social Security benefits
Federal Social Security Act of 1935
Information on full retirement age can be found on the SSA Web site
Topic 14-2 Human Relations at Work Slide 10

11. Focus On … Work/Life Balance
The need workers have to balance work with other aspects of life
Different careers make different demands on workers
Problems with work/life balance create stress and reduce productivity
More companies are making accommodations for workers’ personal needs
Topic 14-2 Human Relations at Work Slide 11