1. The Office Procedures and Technology
Chapter 14
Working with Others
Copyright© 2007 Thomson/South-Western

2. Your Personality at Work
Character is the basic values and principles reflected in your behavior
Ethics
Integrity
Reliability
Self-acceptance requires an honest view of yourself
Maturity is reflected in your ability to be objective and responsible
Topic 14-1 Personal Qualities at Work

3. Work Ethic
A system of values in which purposeful activity is of central importance
Tangible rewards
Intangible rewards
Tangible: material, having substance to which a value can be attached
Key Term
Topic 14-1 Personal Qualities at Work

4. Work Attitudes Participation and cooperation Learning
Be willing to work toward company goals
Be willing to do tasks not listed on a job description
Learning
Be aware of new methods and technology that relate to your job
Be willing to adapt to new procedures
Topic 14-1 Personal Qualities at Work

5. Business Dress Traditional business attire Business casual attire
Appropriate dress is important for making a good impression on others
Topic 14-1 Personal Qualities at Work

6. Annoying Habits Create a negative impression on others
May hinder communications
May disrupt the work of others
Try to identify and eliminate annoying habits you have that may affect your work
Topic 14-1 Personal Qualities at Work

7. Basic Work Manners Introductions
Address the person of higher rank or age first
Use titles if known
Extend your hand to another person when being introduced
Topic 14-1 Personal Qualities at Work

8. Basic Work Manners Electronic etiquette General courtesies at work
Voice mail
Cellular phones
Speakerphones
Fax machines
Conference calls
General courtesies at work
Show consideration for others
Be alert to the needs of coworkers
Topic 14-1 Personal Qualities at Work

9. Interacting with Supervisors
What you can expect from your supervisor
Direction regarding the work for your department or individual job
Schedules and deadlines
Feedback regarding your work
Topic 14-2 Human Relations at Work

10. Interacting with Supervisors
What your manager expects from you
Dedication to your work without constant supervision
Work completed on time
Evaluation of your own work to ensure quality
Flexibility
Loyalty and honesty
Topic 14-2 Human Relations at Work

11. Interacting with Coworkers
Cooperation
Confidentiality
Avoiding gossip
Accepting responsibility for mistakes
Topic 14-2 Human Relations at Work

12. Facing Conflicts at Work
Strategies to resolve conflicts
Communicate
Analyze the situation
Be objective
Look inward for causes of the conflict
Look for solutions
Be diplomatic
Compromise
Topic 14-2 Human Relations at Work

13. Facing Conflicts at Work
Conflict with your manager can arise from
Misunderstanding about job assignments
Unreasonable work demands
Failure to communicate
Discuss your work with your manager regularly to help avoid conflicts
Topic 14-2 Human Relations at Work

14. Facing Conflicts at Work
Conflict related to ethical behavior can arise
Many companies have a code of conduct to guide employee behavior
Follow your company’s procedures for reporting unethical behavior
Topic 14-2 Human Relations at Work

15. Laws and Regulations Fair Labor Standards Act
Freedom from discrimination
Freedom from sexual harassment
Safe and healthy workplace
The OSHA Web site provides information about work safety
Source:
Topic 14-2 Human Relations at Work

16. Laws and Regulations Unemployment insurance
Social Security Act benefits
Information on full retirement age can be found on the SSA Web site
Source:
Topic 14-2 Human Relations at Work

17. Focus On … Work/Life Balance
The need workers have to balance work with other aspects of life
Different careers make different demands on workers
Problems with work/life balance create stress and reduce productivity
More companies are making accommodations for workers’ personal needs
Topic 14-2 Human Relations at Work