1. Introduction OMB, 18-12-2012 T. Ferrari/EGI.eu 12/4/2018
Introduction to OMB,

2. Wiki Documentation
Navigation of documentation being made easier (also through better navigation menus)
Administrators:
Users: (in progress)
Comments: operations at egi.eu or GGUS ticket
12/4/2018
Introduction to OMB,

3. PROC16: update of decommissioning of unsupported software
Approved at the Nov OMB
Various comments for improvements
In case of site which fail to provide feedback and do not put Service Endpoints (SE) in downtime, ROD is requested to add a SE scheduled downtime (earlier: suspension)  suspension only if tickets reach the COD escalation step
steps split into Preparation phase and Escalation phase 
timelines for Escalation steps added
some steps split to make them more clear
12/4/2018
Introduction to OMB,

4. PROC04
Verification of monthly Availability/Reliability statistics no longer handled through monthly tickets opened by COD since Nov
Underperformance in the last 30 calendar days detected by operations portal probe
Alarm displayed in case of under performance
ROD is responsible of opening ticket
New procedure reflected in PROC04
Please provide feedback to COD/OMB in case of problem with the current A/R probe implementation  tuning may be needed (see presentation at the Nov OMB)
12/4/2018
Introduction to OMB,

5. A/R reporting
Top-BDII reports:
Site monthly reports (pdf monthly report). Pdf reports will be still uploaded on document DB after validation/recomputation
Report  EGI
Profile  ROC_CRITICAL
EGI.eu operations tools and NGI SAM
VO  OPS
Profile  OPS_MONITOR_CRITICAL
Sites  e.g. GRIDOPS-GOCDB (sites are hosted by the EGI.eu operations centre in GOCDB)
12/4/2018
Introduction to OMB,

6. Changes in A/R computation
A/R of a RC that is certified in the course of the month or decommissioned (hence in scheduled down time)
Monthly A/R statistics include sites suspended during the previous month. A site suspended after 5 days with 0% availability during those days contribute to the average values as it was in production for the whole month, its contribution is weighted on the cores, but not on the number of days in production.
Proposal: exclude sites that during the month experienced one of the following transitions
uncertified  certified and
Certified  suspended
12/4/2018
Introduction to OMB,

7. EGI.eu OLA https://documents.egi.eu/document/1093
Few changes from November
A few services removed
Ticket triage and assignment (no longer a service separated from 1st and 2nd level support)
Security Incident Response (communication based on exchanges  difficult quantitative measurement)
targets relaxed for software support to keep them in-line with the old DMSU practice:
1st, 2nd and 3rd Level Support accroding to
Maximum response time
Top priority: immediate within support hours
Very urgent: within 8 support hours
Urgent: within 16 support hours
Less Urgent: within 40 support hours
Please provide feedback by Jan OMB, approval of EGI.eu OLA in case of no comments received
12/4/2018
Introduction to OMB,

8. GGUS ticket handling
New policy under discussion: close as unsolved tickets for which after several reminders no reply is provided from the submitter
See discussion at
When ticket set in "waiting for reply" + 5 WDs  reminder to the user
If no user answer + 5 WDs  2nd reminder to the user
If no user answer + 5 WDs  ticket automatically set to status "unsolved" (total of 15 WDs)
unsolved + 10 WDs  ticket automatically set to status "closed" (total of 25 WDs!)
Drawback: requires careful usage of “waiting for reply”  GGUS team monitoring
Please circulate your comments by the Jan OMB to the mailing list
12/4/2018
Introduction to OMB,

9. Support to new RCs and NGIs
Problem: support to emerging RC administrators and NGIs with little experience
Two new for a subforum created – moderated by COD (sso account required):
sites
NGIs
Please advertise this in case of new RC administrators with little familiarity with tools, procedures and software installation
12/4/2018
Introduction to OMB,

10. Nagios probe AB
Kickoff the Nagios Probe Advisory Board under COD coordination
Proposal
Invite ARC-based NGIs to participate to provide feedback about the current ARC probes
Indicate 1 expert per NGI
Denmark, Estonia, Finland, Latvia, Lithuania, Slovenia, Sweden, Switzerland, Ukraine
Doodle:
12/4/2018
Introduction to OMB,

11. Mini projects
Use of EGI-InSPIRE underspent funds to support supplemental activities that accelerate EGI's strategic goals around Community & Coordination, Operational Infrastructure and establishing Virtual Research Environments
12 month duration
Deadline for submission: for SHORT (4 page) project proposals.
Questions relating to these mini-projects (administrative and technical):
Organisations within EGI-InSPIRE (or it JRUs) will be eligible for funding
Ideas
SAM extensions for regionalized A/R computations
Operations Portal extensions
Activities around resource allocation
Accounting
12/4/2018
Introduction to OMB,

12. Issues for Jan OMB Operations plan 2013 Resource allocation procedures
Installation of software at sites
Yaim core will not supported after EMI (April 2013)
What is the experience with puppet and other configuration systems?
Preferences/recommendations from NGIs?
12/4/2018
Introduction to OMB,

13. Audio-conferencing EVO evolving into a pay per service from Jan 2013
Replacement still being evaluated
Proposal
Usage of AdobeConnect as interim solution
OMB testing session on Jan (details will be availble on indico)
12/4/2018
Introduction to OMB,