1. Flowchart Improvement Process

2. Introduction
Our team has been tasked with improving our processes in order to ensure the continued success of our company. With the technology that is available today we have identified a few changes that we are confident if they are implemented they will lead to a reduce in time spent on our processes.

3. Release of Information – As Is
Inbox manager of the day
Print each release of information form attachment in the inbox
Mark each as “Red” category to indicate it was printed
Manually stamp and date each release form and place in appropriate bin
Open electronic Fax
All other employees in the office
Manually stamp individual release form you are working on and initial
Ensure all appropriate and required sections of the form are filled out and signed
Gather requested data from patients’ medical record
Create pdf file of gathered data and name the file with patients name
Send pdf file via route indicated on release form ( , fax, or mail)
Print /fax conformation and attach to release form (if mailed stamp release form with mail stamp
Place conformation and release form in bin to be sent for scanning

4. Metrics and Measurements – As Is
How long it takes to manage 25 s from the inbox: 1 hour
How long it takes to process each release form: 30 minutes
Average completed released per person per day: 17

5. Release of Information – Improved
Inbox manager of the day
Open each and drag to place in appropriate electronic folder (sub folders for each specialty)
Open electronic Fax
All other employees in the office
Select a from the a sub folder and mark the category as your assigned color
Open to view release form and use electronic stamp to record date and time
Gather requested data from patients medical record
Create pdf file of gathered data and name the file with patients name
Send pdf file via route indicated on release form ( , fax, or mail)
Use electronic stamp to record date and time sent
Print conformation and release form and place in bin to be sent for scanning

6. Metrics and Measurements – Improved Process
How long it takes to manage 25 s from the inbox: 5 min
How long it takes to process each release form: 10 minutes
Average completed released per person per day: 28

7. Conclusion