1. MTAC
November 2016

2. Visualization Tools

3. Last Mile Diagnostics Tool
Last Mile Sampling Performance Diagnostics is a tool which gives insight into Delivery Sampled Pieces based on Mail Class/Shape with the ability to drill down into Area, District, MPOO and Delivery Unit
Sampling Last Mile Impact is determined by the performance of pieces based on Single-Piece/Commercial processing data, but sampled after it’s Expected Delivery Date it will be considered a “Last Mile Failure” and will contribute to the Last Mile Impact which can be viewed based on the below filters
Anticipated Delivery Date
Delivery Area/District
Delivery MPOO
Delivery Unit
Destination ZIP Code (5-Digit)
Carrier Route
Mail Class/Category
FSS Zone
MPE Last Processing Operation
Scan which is performed by MPE (i.e. DBCS/DIOSS BCS DPS, 2nd Pass)
Last Visibility Scan
Scan which is assumed to a piece (i.e. Container Distributed at DU – 99P)

4. Last Mile Diagnostics Tool
Example of data visualization on the Last Mile Diagnostics Site showing Area, District, MPOO and Delivery Unit

5. Last Mile Diagnostics Tool
Example of data visualization on the Last Mile Diagnostics Site showing Mail Class/Shape and Sample Type

6. First-Class Mail® (Letters) Last Mile Impact Trend
The Last Mile Impact trend graph shows the national quarter-to-date last mile impact for First-Class Mail by service standard. Each data point reflects the official quarter-to-date last mile impact results reported; for example, this week’s chart shows this week’s QTD last mile impact result, as well as the QTD last mile impact score that was officially reported last week.
Last Mile Impact: Net reduction in service performance after combining Processing performance with Last Mile performance. 6

7. Periodicals Last Mile Impact Trend
The Last Mile Impact trend graph shows the national quarter-to-date last mile impact for Periodicals Destination Entry and Origin Entry mail. Each data point reflects the official quarter-to-date last mile impact results reported; for example, this week’s chart shows this week’s QTD last mile impact result, as well as the QTD last mile impact score that was officially reported last week.
Last Mile Impact: Net reduction in service performance after combining Processing performance with Last Mile performance. 7

8. Standard Mail® (Flats) Last Mile Impact Trend
The Last Mile Impact trend graph shows the national quarter-to-date last mile impact for Standard Mail Flats Destination Entry and Origin Entry mail. Each data point reflects the official quarter-to-date last mile impact results reported; for example, this week’s chart shows this week’s QTD last mile impact result, as well as the QTD last mile impact score that was officially reported last week.
Last Mile Impact: Net reduction in service performance after combining Processing performance with Last Mile performance. 8

9. IV SPM Processing Visualization Tool
Internal Service Performance provides additional tools to help the field investigate and identify top opportunities based on Mail Class/Shape with the ability to drill down into Area, District, Facility and Mailer.
The tool provides visual representation of the data to easily provide insight/identify key areas of focus based on the below filters
Anticipated Delivery Week/Month/Quarter
Area
District
Facility
Mailer
Entry Type
Container Level
Mail Class/Shape
Service Standard
Air/Surface
FSS
Destination ZIP 3

10. Service Performance Process Visualization Tool
Example of data visualization on the IV SPM Processing site showing drill down to the mailer/facility view

11. Service Performance Process Visualization Tool
Example of data visualization on the IV SPM Processing site showing Entry, Container Level, Mail Class/Shape, Service Standard, Air/Surface, FSS and Destination ZIP 3

12. Last Mile Diagnostics site
Visualization Tools
Additional tools are available to assist the field in monitoring Service Performance. The tools also help to investigate service performance bottlenecks and identify top opportunities.
IV SPM Processing site
Last Mile Diagnostics site