1. Improving the Customer
Sacramento Regional Transit District
Improving the Customer
Experience

2. Sacramento Regional Transit District
Vital Statistics
23 Million Boardings
70 Fixed Routes
225 Natural Gas Buses
90 Light Rail Vehicles
43 Miles of LRV Track

3. Safety and Security Challenges
Conditions in 2015
20% Fare Evasion Problem
Large Homeless Population
Lack of Uniform Presence
Perceived as Unsafe
Significant Ridership Decline

4. Changing Public Perception
Empowering the Public
Began a Major Fare Enforcement Effort
Cleaned up Trains
Implemented Paid Fare Zones
Rolled Out AlertSacRT Smartphone App

5. Using Technology to Solve Challenges
Turning From Reactionary to Proactive
Installed Surveillance Cameras at All 52 Light Rail Stations
Streamed Video Feeds Live to Security Operations Center
Replaced Contract Security with In-House Security Team

6. AlertSacRT
Click here to view video

7. Old Technology Used In New Ways
Added Public Address System
Installed to for Service Disruption Communication
Evolved to Remote Communication with Rule Violators
Used Hundreds of Times without One Complaint
Offending Passengers Tend to Obey
Dubbed “The Voice of God”

8. Eyes and Ears on 43 Miles of Track
Cameras Go Live Inside Trains
700 Camera Feeds
Sworn Officers Able to Respond Quickly to Altercations
Transit Agents Placed on Every Train in Service
Facial Recognition Now in Use for Police Investigations