1. It’s all about the experience.
N.E.A.C.E. Conference
May, 2018

2. Circulation professionals know numbers:
0-16 (ouch!)…1-31…..fingertip away from 0-32….
28 Quarterbacks since 1999
4,000 +
62,000+
10,000,000
A subscriber to a newspaper, subscriber to season tickets or subscriber to a pass to visit the H.O.F., all want an experience.

3. It’s easy to provide great service when things are going well!

4. It’s easy to provide great service when things are going well!

5. “Hey, Jim…we have the perfect job for you” Welcome to the Draft Room!

6. ….and by the way

7. Commitment Integrity Respect Courage Excellence
“Do Things Better Than Ever Before” -David Baker, President & CEO Pro Football Hall of Fame

8. Training/Tools/Empowerment
Orientation
Summer training
On-going training
Docent training

17. Be on your game because each visitor has a story……

18. Once in a lifetime experience
Once in a lifetime experience? 8 games/concert/event/subscription frequency

19. Be on your game….you never know who will show up!

20. Thank you! Jim Smith jsmith@scity.com bluelinenotes@gmail.com
@steelcitycirc
@bluelinenotes