1. Effective Communication
District Convention 2017
Naaley Khounpaseuth, Division 18 East Lt. Governor
Marisa Wong, Division 44 North Lt. Governor

2. Let’s Break the Ice!
Short icebreaker, i.e. make everyone move seats and sit next to someone they don’t know; introduce themselves; each person gets 30 seconds each for hot seat questions

3. What is Effective Communication?
The process of sharing information, thoughts, and feelings between people through speaking, writing or body language
Before revealing the definition, ask people what they think it is 3

4. The Importance of Communication
Communication is an essential skill to have both in one’s personal and professional life.
Communication helps prevent unwanted stress and builds trust with those you work with.

5. How to Communicate Key Clubbers Advisors, Organizations, Kiwanians
Keep it casual
Safekey!
Advisors, Organizations, Kiwanians
BEE Professional
Use Mr., Mrs., or Miss
Outside Organizations: Include information about Key Club
Parents
remain respectful!
Outside Organizations - include what the purpose and initiatives are of Key Club

6. Key Clubbers Social Media Phone Calls When should I use text messages?
SafeKey
You are representing Key Club!
Official business should not be conducted
Promotion of events: Who? What? When? Where? Why?
Phone Calls
8AM - 8PM
When should I use
text messages?
Phone calls - mention “Hello! My name is ______, and I serve as _________. I am calling you to ________”
Text messages - in emergencies only, try not to conduct official business, but if you have to, then follow up with an
(ask people possibly, depending on timing)

7. Maintaining Professionalism
DOs:
Use correct grammar and spelling
Use proper titles
Communicate between the hours of 8AM and 8PM
Wear appropriate attire
DON’Ts:
Use slang
Contact at odd hours
Be close minded
Forget to follow up in a timely manner
Grammar and spelling - use proper tone

8. How to Write an Email Address the audience “Hello Region 7,”
“To whom this may concern:”
Be concise
Color code your
Create an signature
Serving with Spirit,
Marisa Wong
Division 44 North Lieutenant Governor
Region 16, California-Nevada-Hawaii District
Key Club International
Cell: (###) ###-####
Address the audience - use proper title, if audience is unknown - “to whom it may concern”

9. How to Communicate with Parents
Be RESPECTFUL!
Remember you represent Key Club!
Stay calm
Look at it from the parent’s point of view
Don’t talk back
If things get out of control take it to the adults (Club & Kiwanis Advisor)

10. Equip yourself and your team with as much knowledge as you can!!!
Sharing Knowledge
Knowledge is POWER
Equip yourself and your team with as much knowledge as you can!!!
Show your team how all the pieces of the pictures fit together
Demonstrate how the team makes a difference to the members
Train others

11. Building Trust The core of communication is developing trust.
Establish acceptable standards of behavior to eliminate confusion
Live up to your commitments
Respect confidentiality

12. Providing Feedback People need to know where they stand.
Let team members know what is required of them
Tell them how they’re doing as a team
Be honest, but also respectful

13. Lead by Example We have to walk our talk personally and professionally
People watch everything you do
You are always leading
Everything counts

14. What happens when communication goes wrong?
Let’s say someone criticizes you for not communicating effectively…
Be the bigger person
Talk it out to rebuild trust
Don’t just leave the situation alone!
Do something about it!

15. Icebreaker
Present situations/problems - ask volunteers to give their solutions to the problems
It’s 12AM and you just found out you don’t have enough chaperones for an event. What should you do?
You had planned for 15 attendees to attend your event. The day of the event, you find out that 50 attendees are coming, but you’re worried you don’t have enough supplies for your service event. What do you do?
You scheduled an to send using Boomerang, but you find out it wouldn’t send. What do you do?
You realize that one of the officers you work with is not completing his/her tasks. What do you do?
Icebreaker - prompts/impromptu communication
You’re on a phone call with your advisor, and you find out that there is an emergency concerning an injured Key Clubber at a service event. What do you say?

16. ? ?
Questions?
Comments?
Concerns?
Go for it!

17. Acknowledgements
The CNH Key Club District would like to acknowledge the following individuals who have contributed to this presentation over the years.
Breigh Dang, District Secretary,
Andrew Liu, District Secretary,
Lloyd Chen, District Secretary,
Amanda Redublo, District Secretary
Cecilia Li, District Secretary,
Joceline Yu, Communications & Marketing Committee Chair,
Naaley Khounpaseuth, Division 18 East Lt. Governor,
Marisa Wong, Division 44 North Lt. Governor,