1. Rationale, Key Processes and Roles
TABLE OF CONTENTS
Rationale, Key Processes and Roles
DCP Ticketing System
Procedure: Reporting delivery,
installation, training, acceptance
User’s Guide
Procedure: Reporting Technical Support needs
SMS cheat sheet for Recipient Schools
Ver May 2016

2. DCP Ticketing System
OBJECTIVE: To facilitate accurate and timely communications
between and across the different implementors of the DCP.
Central Office
- ICT Service
Division Office
- IT Officers
DCP Supplier
Recipient Schools
Regional Office
- IT Officers
Ver May 2016

3. System Admin & Monitoring
DCP Ticketing System Key Processes
Deployment———————Post-Deployment Support
Delivery
Installation
Training
Acceptance
Technical support
Central Office
- ICT Service
Division Office
- IT Officers
DCP Supplier
Recipient Schools
Regional Office
- IT Officers } }
System Admin & Monitoring
Reporting
Ver May 2016

4. logs, user admin, tracking Progress Reports SMS Reporting/ Validation
Device/ Platforms
Web/ Online
logs, user admin, tracking
Progress Reports
SMS
Reporting/ Validation
Ver May 2016

5. Mobile Phone # Web login Mobile Phone # Web login Mobile Phone #
DCP Ticketing System User Administration
Users are recognized by the system through the following:
Web login
(temporary login only)
Mobile Phone #
Web login
Mobile Phone #
Web login
Mobile Phone #
Web login
Central Office
- ICT Service
Division Office
- IT Officers
DCP Supplier
Recipient Schools
Regional Office
- IT Officers
Ver May 2016

6. 0995-3203799 DCP Ticketing System SMS CHEAT SHEET
DCP TICKETING SYSTEM CONTACT NUMBER:*
FOR RECIPIENT SCHOOLS
*Please do not call
NOTE: KEYWORDS SHOULD BE IN CAPITAL LETTERS (i.e. DELIVERED, INSTALLED, TRAINED, etc)
SCENARIO
TEXT COMMAND
DELIVERED
DELIVERED<space>BATCH NO.<space>DR NO.<space>DATE OF DELIVERY (YYYY-MM-DD) <space>MESSAGE. Example: DELIVERED 25 DR Thank you.
INSTALLED
INSTALLED<space>BATCH NO.<space>DATE OF INSTALLATION (YYYY-MM-DD).
Example: INSTALLED
TRAINED
TRAINED<space>BATCH NO.<space>END DATE OF TRAINING (YYYY-MM-DD).
Example: TRAINED
ACCEPTED
ACCEPTED<space>BATCH NO.<space>DATE OF ACCEPTANCE (YYYY-MM-DD).
Example: ACCEPTED
NEW
NEW<space>BATCH NO.<space>MESSAGE.
Example: NEW 25 Unit is defective.
UPDATE
UPDATE<space>TICKET NO.<space>MESSAGE.
Example: UPDATE Two new computer needs repair.
END
END<space>TICKET NO.<space>MESSAGE.
Example: END All computers are up and running. Thank you.
dcphelpdesk.deped.gov.ph

7. DCP Ticketing System Ver 1.0 May 2016
The DCP Ticketing System was developed in partnership with the City Government of Laguna