1. Customer Experience Officer - Safety Awareness Project & Customer Improvement Team -Zonar Project
MAX 2018 Presentation
By Reginald Reed

2. CEO Project - Safety Awareness Campaign Overview
Hazardous Bus Lot Conditions for Pedestrian Traffic
Safety Board Highlighting Service Area Concerns
Excessive Costs Due to Rim and Tire Damage

4. CEO Project - Hazardous Bus Lot Conditions & Bent Rims/Tire Damage

5. CEO Project - Reduction in Rim and Tire Cost Graph
FY 2016 Rims and Tire Costs
FY 2017 Rims and Tire Costs

6. MAX Best Practices Implemented
MARTA Q-Bus:
Program to ensure that MARTA has a quality product that is:
Reliable and safe
Ensure on-time performance
Maintain like-new appearance
Q Bus Inspector inspects alongside the operator
Inspect before service
Inspect after service

7. CIT Zonar Project - Team Members
Project Owners: Joe Coker & Herold Humphrey
Donya Battiest (Team Leader)
Lisa Taylor (NW Bus)
Paul Gregory (NW Bus)
Darial Epting (SOC Bus)
Vincent Timmons (SOC Bus)
Garry Dupper (Trans. Support)
Jennifer Frost (Trans. Support)
Jerrod Patton (Trans. Support)
Reginald Reed (Safety Rep/CEO)
Anthony Duncan (CEO)
Joe Dixon (Team Leader)
Darryl Parham (NW Maint)
Bob Sheppard (SOC Maint)
Jeffrey Haase (SOC Maint)
William Brown (ED Maint)
Tony Verhovshek (ED Maint)
Max Rodriguez (Body Shop)
Kellen Houghton (Engineering)
J. James, B. Clayborne, M. Gillett (Safety)

8. CIT Zonar Project Background:
Prior to development of this CIT there were two trials at the East Dallas Division  
1st Trial:
Required Bus Operators to turn in defect issues to both Maintenance (defect card) and Transportation (paper)
2nd Trial:
Increased supervision at the pull out and pull in

9. CIT Zonar Project Trial Results:
The trial ran for two weeks and required seven people; 
Both trials reduced unreported damage to buses while in service;
However, the volume of manual paperwork was excessive and required significant additional staff support; 
The trials clearly demonstrated the need to identify an automated process that results in a digital record of the pre-trip inspection.

10. CIT Zonar Project 7 D-Link buses Installation of Zonar Equipment
Train Bus Operators and Admin Users
Went live on 5/12/17
Zonar Pilot will be for 60 days
Extended Pilot to other 2 Bus Divisions

11. CIT Zonar Project Next Steps
Weekly conference calls between DART and Zonar Systems during 60 day pilot program;
Daily monitoring of reports produced by Zonar Systems to ensure completion of vehicle inspections and reporting of vehicle damage and defects;
Identify resource requirements for management of Zonar System with a fleet wide deployment; identify potential savings;
Determine need to evaluate alternative technology

12. CIT Zonar Project Estimated Costs
Year 1 Cost 7 Year Cost
Zonar Implementation $450,085 $ 450,085
O&M Cost* $198,840 $1,391,880
Estimated Savings ($ 74,000) ($ 518,000)
Unreported Damage (10%) ($32,000)
Service Calls (10%) ($42,000)
Net Cost $529,925 $1,323,965
* Includes $153,840 software license and maintenance costs, plus $45,000 (10%) DART O&M for support and maintenance.

13. Questions?