1. Transportation Brokerage Management

2. MTM & Ride Right’s National Footprint
Established in 1995
Contracts in 26 states & DC
8 million calls & 16 million trips annually
Ride Right
Established in 2009
Vehicles in 12 states
1.2 million trips per year

3. Brokerage Best Practices
Build & Maintain a Diverse Network
Network Credentialing
Network Monitoring
Provider Partnerships

4. Building & Maintaining the Network
Diversity is key to proactively handling potential capacity issues
Large fleets
Mom & pops
On-demand providers
Network Management team builds & credentials network
Communicate with providers & fill gaps
Driver training

5. Credentialing the Network
100% driver & vehicle credentialing
Licensing, insurance & inspections
Compliance with drug & alcohol requirements
Background checks
Appropriate back-office resources & technology
Regular maintenance

6. Network Monitoring On-street observations Passenger surveys
Corrective action plans
Comprehensive reporting

7. Measuring Provider Performance
Monthly performance monitoring & report cards
On-time performance
Complaint rates
Productivity
Accidents & incidents
Customer service, phone & dispatching statistics

8. Provider Partnerships
Transportation Provider Helpdesk ensures effective communication
Prompt payment via direct deposit
Quarterly town halls
Trips assigned logically
Providers can route trips for efficiency

9. Driven to Excellence Program
Rewards drivers for safe, timely service
Most improved
Lowest number of complaints
Lowest turnback ratio
Lowest number of incidents & accidents
Driver & vehicle compliance
Driver incentives & certificates

10. Provider Alliance GPO
Group Purchasing Organization (GPO) exclusive to MTM providers
Provider Alliance portal offers providers access to products & services at reduced rates
MTM negotiates discounts ranging from 15% to 55% on behalf of providers for products & services like:
Office supplies
Insurance policies
Fuel
Vehicle & office technology
Automotive parts & equipment

11. Our ultimate goal: Make Providers Feel Like True, Valued Partners

12. Questions?