1. eEstonia: eGovernment Journey and Challenges Ahead Hannes Astok eGovernment Expert Former Member of the Estonian Parliament

2. Hannes Astok 2011 – Senior eGovernment expert 2007-2011 – Member of the Estonian Parliament 2005 - Programme Director, municipal and regional eGovernance, e-Governance Academy 1998-2005 Deputy Mayor, Tartu City Government

3. What is E-Governance Academy? e-Governance Academy (eGA) is a non-profit organisation for the creation and transfer of knowledge concerning e- governance. Activities: Research & Analysis Training Consultancy Programs: Central government program eDemocracy program Municipal eGovernance program www.ega.ee

5. Population Population: 1.351 million Area: 45,229 km Population density: 30 inhabitants per km 2 Urban population: 69.3% Rural population: 30.7%

6. Key elements of Estonian eGovernment 1.Single ID numbers for citizens, businesses, property, etc. 2.Government interoperability environment x- road 3.Digital registries with legal meaning 4.Identification infrastructure: national eID and mobileID, digital signature and time stamp 5.Secure citizen portal www.eesti.ee 6.Secure document exchange portal www.ega.ee

7. Reform of Government Registries 1 Weberian Bureaucracy + Internet

8. Reform of Government Registries II One Stop Shop approach

9. Reform of Government Registries III Integrated E-Government INTEROP.PORTAL

10. The reasons for success General consensus among main forces in Estonian society Commitment of political elites Supportive legislation Right mix of private and public initiative Active role of government Project based development Little baggage of previous practices

11. Databases Almost every governmental data is today in digital mode. Digitzation starts at 1993. Digital data is primary, paper record is copy. Single entry of the data: on datum is only in one database. All institutions must use interoperability Legislative basis and the legal meaning of the data. High demands to data security, access control, data storage and security copies quality.

12. 13 April 2010www.ega.ee 550 org. 5 110 DB ~ 400 000 users ~ 45 000 users 200 DB 1,100,000 Government interoperability 2001

13. National chip-based Identity Card e-ID (2002) Estonian electronic ID card is the first compulsory national document. It serves for visual and electronic authentication purposes.

14. Currently as 5 April 2012 Active cards: 1,163,918 (86% of citizens) Digital signatures: 75,5 millions Electronic authentications: 131,4 millions www.ega.ee

15. National chip-based Identity Card e-ID E-ID is also: E-health card Driving licence Bus ticket i-Bank access card Can used as: Door access card Library card etc

16. Mobile ID (2007) Mobile ID is development of traditional ID-card-based electronic authentication and digital signature in mobile phone

17. ID card (PIN 1,2) ID card reader PC with ID card reader and ID card Mobile-ID SIM card (PIN 1,2) Mobile phone Any PC connected to public Internet Interneti- pank ID-card versus Mobile ID

18. Governmental portal www.eesti.ee (2000) Governmental portal is the single access point for citizens and businesses to the governmental and municipal electronic services. The portal provides information manuals downloadable and printable application forms electronic on-line application forms

20. Other components Document exchange portal, allowing officials to exchange digital documents High-speed data networks, mainly provided by private data companies Unique standards for system architecture, allowing databases exchange data in universal digital mode Security and logging systems for private data protection purposes etc

21. Internet infrastructure Internet infrastructure is provided by private companies Government assistance programmes to speed up broadband infrastructure development

22. EstWIN network PPP – government and Telcos Basic fiberoptical network to rural areas Only market failure areas (no cities) Connecting village and small cities centers to existing basic network Service – rent of dark fibre To be built: ca 6000 km fiberoptical cables ca1400 network end points (with equipment shelf) Project schedule 2009 – 2015 Project cost ca 64 M EUR EU – 90% Government and partners – 10%

23. E-Cabinet In August 2000, the Government of Estonia, as a world pioneer, changed its Cabinet meetings to paperless sessions using a web-based document system.

24. Tax declarations on-line Estonia (2000)

25. Success of e-tax Good usability Data already submitted by tax department (automated data transfer from companies) Pre-filled tax declaration: you fill your application for on 5-10 minutes Government promise: tax return money transfer on 5 days

26. Internet voting (2005) January 2005 – pilot on local consultation October 2005 – municipal elections ~ 80% of voters had a chance to vote via Internet ~2% of voters used that possibility Total internet votes 9 317 October 2009 – internet voting in municipal elections Overall turnout 61% ~ 85% of voters had a chance to vote via Internet 9,5% of voters used that possibility 15,7% of votes given on-line Total internet votes 104 413

27. General elections 2007 March 4, 2007 – national parliamentary elections, what where the first pan-national Internet voting with binding results

28. Local elections 2009 October 18, 2009 Eligible voters 1 094 317 Overall turnout 60,6% ~ 90% of voters had a chance to vote via Internet 9,5% of voters used that possibility 15,8% of votes given on-line Total internet votes counted 104 313

29. National parliamentary elections 2011 Eligible voters 913 346 Overall turnout 63,5% ~ 90% of voters had a chance to vote via Internet 15,3% of voters used that possibility 24,3% of votes given on-line Total internet votes counted 140 846

30. Presentage of counted e-votes and e-voters Estonia

31. Number of counted e-votes Estonia

32. New challenges More services for citizens and businesses! World goes mobile! Social media and web 2.0 E-Democracy –On-line democracy –Participative democracy

33. The tomorrow of e-government Integration of different levels of government in service provision 24/7 government Do it yourself government Almost all applications are mobile Some working examples of integrated e-government:

34. Examples of e-services Parential leave benefit claim –18 data requests between 5 information systems + calculation = 7 documents in real life = 3 minutes data input +1 mouse click ID card as a bus ticket Registration of an enterprise on-line Mobile parking for municipalities Exam results with SMS

35. How to use social media (web 2.0)? Where people hanging in the Internet? In governmental sites? No! - In portals In social media: Facebook, Odnoklassniki, QQ, SecondLife, Orkut, etc Are they writing letters? They are sending SMS, e-mails, chatting in MSN, calling via Skype What is our response?

36. Estonian Embassy – SecondLife Born 2007 In Memoriam 2011

37. Estonian MFA in FB

38. Estonian MFA in Twitter www.ega.ee

39. Lessons learned from Estonia As government: let the private sector take initiative promote all aspects of information society create and maintain the legislative framework view IT developments together with public administrative reform promote a project based development (more chance for self-correction, if something doesnt work) And finally, as government: take care of your culture and language (nobody else will do it for you)

40. Thank you for attention! Please visit: www.eesti.ee e-estonia.com www.egov-estonia.eu www.ega.ee

41. Hannes Astok M +372 5091366 E hannes@astok.ee S hannesastok www.ega.ee