1. Using LibQUAL+® to Inform Strategic Planning Bradford Dennis and Barbara Cockrell, Western Michigan University Libraries
More Focused
Analysis
LibQUAL+® 2004
Communication
Atlas.ti qualitative content analysis of comments
Discipline-specific quantitative SPSS analysis
Strategic Plan
Action Plans for
Committees
Information Control
Improvements
Additional Full-Text Online
Scholar Workstations
Web Redesign
EZ Proxy
RefWorks
SFX
Library As Place
Improvements
Comfortable Chairs
Extended Hours
Lounge Area
Café
Affect of Service
Improvements
Extended Loan Periods
Notification
Training Tutorial
LibQUAL+® 2007
Range of Desired to Minimum
Range of Perceived to Minimum
Bradford W. Dennis 6/18/07