1. Managing Employees’ Performance
Chapter 8
Managing Employees’ Performance

2. Performance Management
Ensuring that employees’ activities and outputs contribute to the organization’s goals.
Purpose
Strategic
Administrative
Developmental
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3. Performance Management Process
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4. Effective Performance Management
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5. Validity of Job Performance Measure
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6. Errors in Performance Management
Similar-to-me
Errors in distribution
Leniency
Strictness
Central Tendency
Halo & Horn
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7. Measuring Individual Performance
Comparative
Attributes
Behaviors
Results
Quality
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8. Methods for Measuring Performance
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9. Sources of Performance Information
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10. Giving Performance Feedback
Be well prepared
Create the right context for the meeting
Select a neutral location
Enable the employee to be well prepared
Ask employees to complete a self-assessment ahead of time
Select appropriate approach
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11. Performance Management Challenges
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12. Improving Performance
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13. Legal and Ethical Issues
Performance management processes are often scrutinized in cases of discrimination or dismissal
Ethical
Employee monitoring via electronic devices and computers may raise concerns over employee privacy
MGMT Chapter 8