1. Eurostat workshop on Supervisory and Control Systems for National Accounts purposes
Quality in the Spanish Statistical Office
Alfredo Cristóbal Cristóbal
Director of Economic Accounts and Employment (INE)
8-9 December 2009
EUROSTAT

2. Two approaches First period: 2001 – 2007 Last period: 2008 - ...
EUROSTAT workshop on supervisory and control systems for NA purposes

3. First period:
No specific division in INE for quality management
Chart: Presidency and two General Directorates
Statistical Products
Statistical Infrastructure
Quality Steering Committee (QSC)
Reports directly to the Presidency
Formed by senior statisticians from all units of INE, belonging to both General Directorates (NA included)
Objective: to involve all the people who participate in any phase of the statistical process in the Quality Project
LEG quality documents
Code of Practice (principles)
EUROSTAT workshop on supervisory and control systems for NA purposes

4. Methodology Assess the quality of: Instrument: DESAP
Statistical outputs
Statistical processes
Instrument: DESAP
Processes revision
Selection and evaluation of Standard Quality Indicators (SQI)
Standard Quality Reports  users can understand the statistical information scope
Annual Industrial Companies Survey
Household Budget Survey
Labour Force Survey
EUROSTAT workshop on supervisory and control systems for NA purposes

5. Quality: Statistical Outputs
EUROSTAT workshop on supervisory and control systems for NA purposes

6. Quality: Statistical Processes
EUROSTAT workshop on supervisory and control systems for NA purposes

7. DESAP
Generic checklist for the self-assessment on the statistical processes and outputs
Long but relatively simple for the survey’s managers to fill it in
Each SQI has been linked to one or several associated DESAP questions
Some SQI cannot be obtained with the information provided by DESAP: no questions linked to them  new questions need to be added (data collection, data processing, national accounts, ...)
EUROSTAT workshop on supervisory and control systems for NA purposes

8. DESAP: Survey groups Short-term statistics and indicators
Structural surveys
Household surveys
EUROSTAT workshop on supervisory and control systems for NA purposes

9. Short-term statistics and indicators
Industrial Production Index
Retail Trade Index
Quarterly Labour Cost Survey
Consumer Price Index
Industrial Price Index
Harmonised Consumer Price Index
Industrial new orders received and Turnover Index
Services Sector Activity Indicators
Hotel Price Index / Hotel Income Index, Tourist Apartaments Price Index, Tourist Campsites Price Index
Tourist Occupancy Surveys (Campsites, Hotels, Apartaments, Rural Tourism)
EUROSTAT workshop on supervisory and control systems for NA purposes

10. Structural Surveys Annual Services Survey
Annual Industrial Products Survey
Survey on the Structure of Agricultural Holdings
Survey on the use of ITC and e-commerce in companies
Annual Labour Cost Survey
Annual Industrial Companies Survey
Energy Consumption Survey
Purchasing Power Parities Survey
Environment Statistics
R+D Activities Survey
Passenger Transport Statistic
Survey of Technological Innovation in companies
EUROSTAT workshop on supervisory and control systems for NA purposes

11. Household surveys National Health Survey Time Use Survey
Information Technology in Households Survey
Homeless People Survey
Household Budget Continuous Survey
Labour Force Survey
Statistics on Income and Living Conditions
EUROSTAT workshop on supervisory and control systems for NA purposes

12. Assessment Basic form for every operation Electronic recording
Helped to clarify questions that had not been well understood or that were not accurately answered
Electronic recording
Detecting inconsistencies and mistakes not previously identified
To provide each survey’s manager with
The output SQI
The process SQI
The Synthetic Indicator of the Survey’s Global Quality
The average values of the SQI of the survey group to wich it belongs (3)
EUROSTAT workshop on supervisory and control systems for NA purposes

13. Results Satisfactory Inmensely valuable Potential improvements
Results for SQI must be considered internal information
Each survey’s manager will write the Standard Quality Report (SQR) using these results as a point of departure
Unique format:
SQR of the Statistical Output (for users?)
SQR of the Statistical Process (for the producers)
No reference to quantitative values in SQRs
Recommendations
National Accounts: beneficiary
EUROSTAT workshop on supervisory and control systems for NA purposes

14. Last period 2008 - ... Assessment of the situation of the INE
Ten objectives in three axes:
Quality
Efficiency
Institutional co-ordination
A new chart, reinforcing these axes ...
... including a new General Directorate aiming the improvement of the quality and the innovation in processes and products
more productivity
less burden for respondents
a better use of ITC and administrative databases
EUROSTAT workshop on supervisory and control systems for NA purposes

15. EUROSTAT workshop on supervisory and control systems for NA purposes

16. Four objectives in quality
Systematic monitoring of quality and coverage of the statistical information
Improvement of the quality by means of the methodological innovation and the identification of new statistical operations
Improvement of the dissemination of the statistical information
Improvement of the quality in the institutional communication
Commitment 2010: A new system of quality management in INE
To create a quality unit
To create a quality committee
EUROSTAT workshop on supervisory and control systems for NA purposes

17. A new quality management system (QMS) in INE Three pillars
Technological QMS
Ancillary QMS
Statistical QMS
EUROSTAT workshop on supervisory and control systems for NA purposes

18. QMS: Elements Model: ¿where are we going to? (framework)
Process: ¿how to arrive?
Structure: actors, role
EUROSTAT workshop on supervisory and control systems for NA purposes

19. QMS: Elements (2) Model: ¿where are we going to? (framework)
CoBit
EFQM
CoP EU
Process: ¿how to arrive?
PDCA (Plan, Do, Check, Act)
Structure: actors, role
Quality Unit  operative
Quality Committee  objectives (all units involved, as in the past)
Governing Board  Decision taking
EUROSTAT workshop on supervisory and control systems for NA purposes

20. Eurostat workshop on Supervisory and Control Systems for National Accounts purposes
Quality in the Spanish Statistical Office
Alfredo Cristóbal Cristóbal
Director of Economic Accounts and Employment (INE)
8-9 December 2009
EUROSTAT