1. Goals to guide - Mechanism
Vision & Mission
Changing external and
internal environment -
e.g . Customer needs,
competition, special
market priorities,
regulations etc.
Key Result Areas
Review & realign
as and when needed
Key Indicators
Performance targets
Continuous improvement
Implement plans
monitor performance
& provide feedback

2. Goals to guide - Definition of terms
Key Result Area’s are critical, must achieve, Make or break performance categories for an organization. They are directly linked to the organizations vision and mission.
A Key indicator is a specific measure which helps us to determine how well you are performing in a given KRA. A KI operationally defines a KRA.

3. Goals to guide - Definition of terms
Performance targets turn the Key indicators into tangible goals.