1. Training session: Local governments’ role in planning investments and improving performance of WSS services Interactive exercise on the key indicators for Public Service Agreements Trainers: Ms. Aida Jusufhodzic, AQUASAN, B&H and Mr. Jane Vrteski, ADKOM, Macedonia Danube Water Conference, Vienna, 18 May

2. Instructions
Handouts of key performance indicators to be included in the PSA;
Time for individual analyses: 5 min. for reading the material;
Voting with stickers: 5 min.
Time for discussion in plenary and conclusions: 10 min.;

3. Questions for plenary:
What might be challenging?
Is there something missing?

4. Thanks a lot for your attention!